Lori Schlecht

Duties/Responsibilities

• Responsible for regulatory board administrative work in support of Cosmetology and Barber licensing, board meetings, and customer service
• Recommends policies, procedures, or actions as needed to achieve objectives of the Commission
• Handles complaints and explains policies, procedures and laws to applicants, members of the public, and commission members
• Primary approver for all initial and renewal license applications
• Cross-trained in all aspects of board licensing (reviewing initial and reciprocity applications, renewals, retirements, name change applications)
• Processes all returned check notifications and payments of returned checks

Successes

• Reviewed/Approved 22.8K initial applications for licensure
• Answered 24K email and call-in tickets while maintaining personal 94% customer satisfaction; besting program’s average rating of 92%
• Cleared over a month-long backlog of 200+ email tickets within the first week of being hired
• Processed 100+ license suspensions; reported data to legal representatives
• Drafted Standard Operating Procedure for processing/answering the helpdesk emails

Duties/Responsibilities

• Provided trend analysis metrics to leadership on preventative/corrective maintenance and labor costs
• Managed Unit Control Center during natural disasters; recorded all events, completed checklists, disseminated vital info to masses, dispatched craftsmen.
• Supervised personnel in customer service functions and provided/directed all training requirements for skill proficiency - Documented and reviewed annual evaluations, decorations, and disciplinary actions
• Oversaw dig permit program; coordinated with multiple agencies to safeguard $37M utility infrastructure

Successes

• Prepared and managed 131,000 facility work requests worth $87M during approval, processing, and completion stages
• Dispatched craftsmen from 7 specialties to respond to 18,000 emergency facility conditions and utility outages
• Certified/input labor hours for 120+ personnel; verified accurate labor reporting and corrected shop-input labor rejects - Developed and administered facility manager program; provided quarterly/annual training for 370 facility managers
• Reviewed/approved 270 travel vouchers; ensured 100% compliance in travel expense claims and on-time payments for members
• Procured over $1M in critical services as sole Government Purchase Cardholder for $100K account

Duties/Responsibilities

• Oversaw personnel activities and programs; ensured compliance with policies and directives; reported discrepancies and recommended corrective actions
• Created, maintained, and audited personnel records; recorded information in unit files and personnel systems to include sensitive data, such as Unfavorable Information Files
• Prepared and processed correspondence, forms and personnel transactions to include policy and appointment letters, leave requests, annual evaluations, and decorations
• Maintained detailed file plan of records of correspondence, directives, instructions, and other publications

Successes

• Provided quality checks/tracking 1200+ annual personnel evaluations; maintained over 98% on-time rate
• Managed LeaveWeb program; processed 3400+ leave requests, assigned leave authorization numbers, reconciled leave returns
• Hand selected to participate in Military Personnel Data System trail; test was 100% successful and was adopted for use Air Force-wide
• Awarded "Superior Performer" during Unit Compliance Inspection; revamped self-inspection checklists for the Commander's Support Staff that ultimately became the standard across the base for all Support Staff offices and led to Mountain Home Air Force Base getting the best inspection rating seen in Air Combat Command in 5 years.