Lori Sciarabba
Thiells,NY
Summary
Detail-oriented medical receptionist skilled in multi-tasking and time management. Experienced in appointment scheduling and patient communication, ensuring streamlined operations and high levels of patient satisfaction.
Overview
14
14
years of professional experience
Work History
Call Center Coordinator
Ophthalmic Consultants of Long Island (OCLI)
Garnerville, NY
12.2024 - 08.2025
- Coordinated appointment scheduling for routine tests and medical consultations on Nextgen EMR.
- Performed timely callbacks after reviewing voicemail records to maintain communication.
- Assisted with customer inquiries to enhance service satisfaction.
- Utilized various software tools to optimize processes and increase efficiency.
- Managed time effectively to ensure completion of tasks within deadlines.
Medical Receptionist
VitreoRetinal Consultants of NY (VRCNY)
New City, NY
06.2022 - 12.2024
- Greeted and checked patients in and out to ensure smooth operational flow.
- Scheduled and followed up on patient appointments to optimize office efficiency.
- Educated patients on special foundations, facilitating payment for injections.
- Informed patients of financial responsibilities prior to service delivery.
- Processed insurance referrals required for patient visits.
- Demonstrated strong aptitude for ICD coding, enhancing billing accuracy.
Medical Receptionist
Highland Medical affiliated Montifiore Hospital
West Nyack, New York
08.2021 - 06.2022
- Welcomed patients and checked in using Medent EMR, scanning documents for RN.
- Managed follow-up tasks as requested by physicians to improve patient care.
- Documented high volume of phone calls for prescription refills and appointment scheduling.
- Assisted manager with special projects to enhance operational efficiency.
- Collected co-pays and reconciled accounts at end of each shift.
Medical Receptionist
Highland Medical affiliated Montifiore Hospital
West Nyack, New York
08.2020 - 10.2020
- Facilitated patient check-in and greeted visitors at front desk.
- Responded to phone inquiries and alerted doctor regarding urgent matters.
- Processed patient check-out, including report printing, appointment scheduling, and receipt payment.
- Scanned documents from electronic medical records into patient charts for doctor review.
Medical Receptionist
ARC HEALTHRESOURCES
Congers, New York
01.2014 - 12.2019
- Coordinated administrative tasks to support healthcare services for patients with developmental disabilities.
- Managed detailed scheduling to enhance workflow efficiency in psychology and medical units.
- Directed call routing to ensure timely connection with appropriate medical professionals.
- Participated in special assignments to improve operational effectiveness.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
Medical Records Clerk/Patient Escort
ARC HEALTHRESOURCES
Congers, New York
01.2012 - 01.2014
- Guided patients to appointments and returned them to classrooms efficiently.
- Recorded actual times for billing accuracy.
- Supported RN and podiatrist in managing low-functioning patients.
- Contributed to completion of quarterly audit tasks.
- Processed external requests for medical records per established protocols.
- Assisted clinical staff in providing optimal care for patients.
- Maintained accurate documentation for patient interactions and services rendered.
- Collaborated with healthcare team to enhance patient outcomes.
Education
Some College (No Degree) - Healthcare Science
Rockland Community College
Suffern, NYSkills
- Leadership
- Communication
- Strong customer service
- Analytical thinking
- Problem solving
- Microsoft applications
- Zoom usage
- Efficient multi-tasking skills
- Commercial and government insurances
- ICD-10 billing and coding knowledge
- Emotional intelligence and empathy
Timeline
Call Center Coordinator
Ophthalmic Consultants of Long Island (OCLI)
12.2024 - 08.2025
Medical Receptionist
VitreoRetinal Consultants of NY (VRCNY)
06.2022 - 12.2024
Medical Receptionist
Highland Medical affiliated Montifiore Hospital
08.2021 - 06.2022
Medical Receptionist
Highland Medical affiliated Montifiore Hospital
08.2020 - 10.2020
Medical Receptionist
ARC HEALTHRESOURCES
01.2014 - 12.2019
Medical Records Clerk/Patient Escort
ARC HEALTHRESOURCES
01.2012 - 01.2014
Some College (No Degree) - Healthcare Science
Rockland Community College