Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Seamons

Galveston

Summary

Dynamic leader with a proven track record at PetsMart, enhancing customer satisfaction through effective dispute resolution and high-quality service. Skilled in team leadership and decision-making, consistently exceeding performance metrics. Expert in customer service and time management, driving success and positive feedback. Achieved a 95% resolution rate at Sears Call Center, minimizing recurring issues.

Overview

8
8
years of professional experience

Work History

Manager

PetsMart
04.1994 - 12.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Resolution Specialists

Sears Call Center
10.1991 - 04.1994
  • Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
  • Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
  • Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
  • Conducted comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.

Education

High School Diploma -

Provo High
Provo, UT
06-1975

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Timeline

Manager

PetsMart
04.1994 - 12.1999

Customer Resolution Specialists

Sears Call Center
10.1991 - 04.1994

High School Diploma -

Provo High

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