Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Sheive

Freeville

Summary

Experienced Pharmacy Technician with a strong track record in regulatory compliance and problem-solving. Demonstrated expertise in precise data entry and effective communication with healthcare providers, ensuring optimal patient care and satisfaction.

Overview

23
23
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
Ithaca
10.1997 - 11.2020
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Operated cash registers to accept payments from customers.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Entered prescription information into computer databases.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Education

High School Diploma -

Dryden Central High School
Dryden
06-1999

Skills

  • Verbal and written communication
  • Customer service
  • Empathy and patience
  • Patient paperwork
  • HIPAA
  • FDA and HIPAA compliance
  • Pharmacy software
  • Attention to detail
  • Time management
  • Workflow optimization

Timeline

Certified Pharmacy Technician

Walgreens
10.1997 - 11.2020

High School Diploma -

Dryden Central High School

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