Summary
Overview
Work History
Education
Skills
Timeline
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Lori Spencer

Columbus,OH

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Uber Eats and Freedom A La Cart. Excelled in managing multiple deliveries with efficiency, leveraging problem-solving and time management skills. A dedicated team player, adept at relationship building, consistently ensuring professional and courteous service.


Overview

8
8
years of professional experience

Work History

Food Delivery Driver

Uber Eats
11.2024 - Current
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Food Delivery Driver/Catering Associate

Freedom A La Cart
05.2024 - 11.2024
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Collaborated with team members to execute seamless catering events for clients.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Resident Manager

Basecamp Recovery East
10.2023 - 07.2024
  • Provided peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Live-in Resident manager for Sober living housing
  • Shared my experience, strength and hope with residents and offered suggestions to help them stay sober
  • Facilitated supportive living environment, mediating conflicts between residents when necessary.
  • Assigned chores and made sure everyone did their part
  • Conducted room searches and random drug screens

Carpenter's Helper

Self-employed
08.2016 - 09.2022
  • Assisted carpenters in measuring and cutting materials for various projects.
  • Operated hand and power tools under supervision to complete tasks.
  • Supported carpenters in repairing and replacing damaged structures and fixtures.
  • Loaded and unloaded materials and supplies from vehicles and job sites.
  • Prepared surfaces and materials for painting or finishing as directed.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Completed installations of building structures, trim, flooring, and cabinetry. installing frames and assembling roofing structures.
  • Followed established job site safety regulations and maintained safe and clean work area.

Education

High School Diploma -

Milton-Union High School
West Milton, OH

University of Phoenix
Tempe, AZ

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Clean driving record
  • Time management
  • Dedicated team player
  • Relationship building
  • Lived experience with recovery
  • Knowledge of AA and the 12 steps

Timeline

Food Delivery Driver

Uber Eats
11.2024 - Current

Food Delivery Driver/Catering Associate

Freedom A La Cart
05.2024 - 11.2024

Resident Manager

Basecamp Recovery East
10.2023 - 07.2024

Carpenter's Helper

Self-employed
08.2016 - 09.2022

High School Diploma -

Milton-Union High School

University of Phoenix

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Lori Spencer