Lori Stackhouse
Fishkill,NY
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Experienced Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 33 years of experience and willingness to take on any challenge.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claims Specialist
Social Security Administration
09.1989 - 12.2022
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Processed claims in a timely manner making payments for benefits for Retirement, Disability and other benefits available.
Education
High School Diploma -
Herbert Lehman College
Bronx NYHigh School Diploma -
Evander Childs HS
Bronx NY06.1984
Skills
- Typing
- Negotiation
- Interviewing public
- Reviewing medical records
- Answering phones
- Administrative duties
- Mentoring
- Case management
- Conflict management
- Individual counseling
- Training on different SSA software
- Crisis Intervention
- Filing medical folders
- Social work
Accomplishments
- Documented and resolved all sorts of issues which led to a happy client.
- Achieved goal for teaching and introducing SSA software for new employees and updating current employees.
- Achieved payment of benefits by completing interviews and processing of claims with accuracy and efficiency.
Affiliations
- Second Baptist Church-Middletown NY, Several churches & biblical study schools
Certification
- Licensed minister- 10/2015
Reading, singer, music director, poet, baking
I am avid reader of God's word, different novels and books. I Love a good mystery or romance. I absolutely love singing, also teach and direct music, coordinate songs, and exercises to advance the choir. I write poetry to encourage and bake several treats, including cakes, pies, cookies and such. I also do Mark Kay cosmetics on the side. I continue to assist individuals with SSA instruction when needed to help them with understanding the benefits of Retirement and disability.
Timeline
Claims Specialist
Social Security Administration
09.1989 - 12.2022
High School Diploma -
Herbert Lehman College
High School Diploma -
Evander Childs HS