Lori Stephens

• Updated ad signage weekly to accurately promote products and engage customers.
• Coordinated with team to ensure timely completion of all price changes, maintaining pricing accuracy.
• Collaborated with team to enhance customer satisfaction through effective problem resolution and friendly service.
• Identified needs of customers promptly and efficiently.
• Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Head coached and led the team as a MOD during openings and closing of the store.

Opened job requisitions, reviewed applications, and coordinated interview scheduling.

• Scheduled shifts and processed payroll for staff.
• Liaison between hourly associates and management
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory, regularly checking stock to prevent shortages.
• Entered data into spreadsheets, ensuring accuracy and accessibility for team use.

• Trained and supervised team members to elevate customer service quality and satisfaction.
• Managed daily store operations and ensured efficient workflow.
• Executed daily store operations, ensuring compliance with opening and closing procedures and accurate cash handling.
• Developed staff schedules to optimize coverage during peak hours.
• Created weekly work schedules for store personnel.
• Recruited, trained and supervised new employees.
• Resolved customer inquiries and complaints with effective solutions.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Identified operational issues and implemented process improvements to enhance workplace safety and productivity.
• Strengthened workflow productivity by hiring, managing and developing top talent.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Prepared monthly reports on sales figures, expenses, profits.
• Maintained accurate records of employee performance reviews.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Resolved customer complaints effectively to maintain high satisfaction levels.
• Supervised team and provided ongoing training to enhance customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Led team in planning and executing merchandising and operating initiatives to enhance business effectiveness.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Monitored store compliance with health and safety regulations consistently.