LORI STEVENS
Stanton,MI
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
1
1
Certification
Work History
Waitress/Bartender
McKennas Restuarant & Pub
Lakeview, MI
05.1991 - working
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
Education
High School Diploma -
Lakeview Community High School
Lakeview, MI05-1988
Skills
- Guest Relations Management
- Order Accuracy
- Customer Service
- Serving expertise
- Upselling
- Special Event Coordination
- Handling Complaints
- Menu knowledge
- Food Running
- Liquor, wine, and food service
- Order Taking
- Greeting guests
- Cash Handling
- Buffet setup and takedown
- Point of Sale (POS) system operations
Certification
I am completing my Michigan real estate course with RealRstateU. I should be completed by end of July 2024 and ready to take state test right after completion.
Timeline
Waitress/Bartender
McKennas Restuarant & Pub
05.1991 - working
High School Diploma -
Lakeview Community High School
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