Hi, I’m
Lori Stilley
Forsyth,MO
It is never too late to be what you might have been.
George Eliot
Summary
Knowledgeable and dedicated customer service professional with extensive experience in vacation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
years of professional experience
Work History
Pawsh Park
Customer Service Supervisor
06.2022 - 04.2024
Job overview
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Completed bi-weekly payroll for 13 employees.
Unicor Industries
Machine Operator
11.2020 - 06.2022
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Collaborated with team members to optimize production processes and improve overall performance.
ATT Authorized Retailer
Store Manager
04.2012 - 02.2017
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Missouri State University-Springfield, Springfield, MO
GED
01.2000
Skills
- Time Management
- Handling Escalations
- MS Office
- Problem-Solving
- Customer Service
- Issue Resolution
- Continuous Improvement
- Call Center Operations
- Account Management
- Sales proficiency
- Multitasking and Organization
- Data Entry
- Phone and Email Etiquette
- Microsoft Office
- Goal Setting
Desiredemployment
Looking for full time employment with a company I can grow with
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionTeam Building / Company Retreats401k matchHealthcare benefitsCareer advancementTimeline
Customer Service Supervisor
Pawsh Park
06.2022 - 04.2024
Machine Operator
Unicor Industries
11.2020 - 06.2022
Store Manager
ATT Authorized Retailer
04.2012 - 02.2017
Missouri State University-Springfield
GED
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