Lori Stonebrook
Kimbolton
Summary
Dynamic supervisor with strong employee training and customer service skills. Experienced in resolving complaints and ensuring quality assurance, driving team efficiency and enhancing overall service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Assistant
Sheetz
New Philadelphia
05.2021 - 04.2026
- Trained new employees on company policies and customer service standards, ensuring consistent service quality.
- Managed inventory by tracking supplies and placing reorder requests to maintain optimal stock levels.
- Communicated with vendors to coordinate deliveries and resolve service issues promptly.
- Managed new hire trainings and onboarding to educate employees on company policies and procedures.
- Handled confidential information with discretion and maintained organized filing systems.
- Answered phone calls from vendors regarding orders or other inquiries.
- Coordinated daily operations, improving team efficiency and streamlining service delivery.
Supervisor
Sheetz
Cambridge
05.2021 - 11.2023
- Supervised daily operations, enhancing workflow and maintaining quality service.
- Trained new employees on company policies and customer service standards to ensure consistent service delivery.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented safety protocols to ensure a secure environment for staff and customers.
- Ensured compliance with company policies, objectives, and communication goals to support organizational integrity.
- Facilitated onboarding for new hires to promote adherence to company policies and procedures.
Education
High School Diploma -
Cambridge High School
Cambridge, OH05-2004
Skills
- Workflow optimization
- Inventory management
- Staff supervision
- Employee training
- Quality assurance
- Vendor communication
- Complaint resolution
- Time management
- Customer service
Certification
- ServSafe
Timeline
Management Assistant
Sheetz
05.2021 - 04.2026
Supervisor
Sheetz
05.2021 - 11.2023
High School Diploma -
Cambridge High School