Emanuel McMillan
15146 Ely Path | Apple Valley,MN
Summary
Results-driven management professional with expertise in organizational efficiency and project coordination. Supports executives by streamlining schedules and enhancing team collaboration. Known for adaptability in dynamic environments and delivering reliable administrative support. Experienced in Microsoft Office Suite and project management software.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Management Assistant
Enterprise Holdings
Minneapolis, MN
05.2026 - Current
- Managed scheduling and logistics for executive meetings and travel arrangements.
- Assisted in budgeting processes, ensuring accuracy in expense tracking and reporting.
- Developed and maintained comprehensive filing systems to enhance document retrieval efficiency.
- Coordinated scheduling for multiple departments, ensuring efficient resource allocation and communication.
Management Trainee
Enterprise Holdings
Saint Paul, MN
08.2025 - 05.2026
- Streamlined operational processes, resulting in improved workflow and enhanced service delivery.
- Collaborated with cross-functional teams to optimize resource allocation and improve overall branch performance.
- Analyzed customer feedback data to identify service improvement opportunities and implemented actionable strategies.
- Led training sessions for new employees, enhancing onboarding efficiency and employee retention.
Assistant Manager
UPS Store 3603
Apple Valley, Minnesota
08.2021 - 04.2025
- Spearheaded outreach strategies focused on equitable service delivery, enhancing customer retention and satisfaction.
- Streamlined client services and optimized workflows, enhancing access to small business support for underserved communities.
- Led training on inclusive engagement strategies, improving cultural competency across the team.
- Managed project timelines and client communication through Asana and Google Suite, ensuring timely delivery of services.
Trainer | Coach | Athletic Intern
ETS Performance
Lakeville, Minnesota
01.2023 - 08.2023
- Developed performance plans for youth athletes, enhancing access and confidence while supporting long-term development for students of color.
- Led social media campaigns that increased brand engagement among underserved families and highlighted community impact.
- Collaborated on operational improvements, enhancing capacity and elevating client satisfaction.
Team Leader
Chick-fil-A
Apple Valley, Minnesota
08.2019 - 08.2021
- Supervised high-volume service team, promoting equitable treatment and fostering inclusive team culture.
- Implemented service processes that resulted in a 10% increase in guest satisfaction.
- Mediated customer concerns to enhance community-centered service delivery.
- Managed cash transactions during opening and closing procedures, ensuring accuracy of financial records.
Education
Certified Workflow Specialist - Management
Asana Academy
Minneapolis, MN03-2025
Bachelor of Arts - Sports Management
Concordia University
Saint Paul, MN08-2023
Skills
- Project Management & Workflow Optimization
- Office administration
- Administrative Support
- Office Coordination
- Asana, Google Suite, CRM Platforms
- Stakeholder communication
- Strategic planning
- Task Delegation
- Community engagement
Accomplishments
- Community Service Leader – Concordia University Impact Day (2023)
- Enterprise MQI Certification and Completion (2026)
Affiliations
- Brand Ambassador – ETS Performance (2023)
- Fundraising Committee Chair, Secondary Keeper of Records, and Active Member – Kappa Alpha Psi Fraternity Inc. (Leadership, Networking, Community Outreach)
Certification
- Certified Management Assistant, Enterprise Holdings - July 2026
Timeline
Management Assistant
Enterprise Holdings
05.2026 - Current
Management Trainee
Enterprise Holdings
08.2025 - 05.2026
Trainer | Coach | Athletic Intern
ETS Performance
01.2023 - 08.2023
Assistant Manager
UPS Store 3603
08.2021 - 04.2025
Team Leader
Chick-fil-A
08.2019 - 08.2021
Bachelor of Arts - Sports Management
Concordia University
Certified Workflow Specialist - Management
Asana Academy