Lori Stratton
Loveland,CO
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
28
28
years of professional experience
Work History
Senior Pricing Manager
Global Payments
Columbus, GA
05.2019 - Current
- Developed pricing models and strategies to optimize profitability.
- Created cost-benefit analysis reports to identify areas of improvement in the pricing process.
- Analyzed competitor pricing and identified opportunities for growth.
- Gathered customer feedback on current prices and implemented changes accordingly.
Income and Expense Manager
TSYS
Columbus, GA
09.2016 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Account Manager
TransUnion
Broomfield, CO
04.1996 - 03.2016
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
Education
Bachelor of Science - Business Administration And Management
Southeastern Oklahoma State University
Durant, OK05-1987
Skills
- Operations Management
- Client management
- Problem Identification
- Customer Service
- Work Prioritization
- Calm Under Pressure
- Goal Setting
- Relationship Building
Accomplishments
- Heartland Employee Winner 2023-2024 for outstanding employee
- Heartland Employee Winner May 2023 for outstanding employee
- Transfirst Outstanding Employee June 1997
Timeline
Senior Pricing Manager
Global Payments
05.2019 - Current
Income and Expense Manager
TSYS
09.2016 - 04.2024
Account Manager
TransUnion
04.1996 - 03.2016
Bachelor of Science - Business Administration And Management
Southeastern Oklahoma State University
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