Lori Stumpner
Bloomington,Indiana
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager, Licensed Agent
Epic Insurance Midwest
10.2008 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Tobias Insurance
09.2006 - 10.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Account Manager
Miles And Finch Insurance
07.2003 - 10.2006
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Conolly, Ford, Bower And Leppert Insurance
09.2000 - 07.2003
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Indiana University
BloomingtonSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Sales Development
- Networking skills
- Upselling
- Client Development
- New account creation
- Account servicing skills
Certification
Insurance
- Licensed Property and casualty, life and health 1997-2024
various restaurant's 1977-1997
Wait staff and bartending
Timeline
Account Manager, Licensed Agent
Epic Insurance Midwest
10.2008 - 11.2023
Account Manager
Tobias Insurance
09.2006 - 10.2008
Account Manager
Miles And Finch Insurance
07.2003 - 10.2006
Account Manager
Conolly, Ford, Bower And Leppert Insurance
09.2000 - 07.2003
Indiana University