Lori Thiebaut
Lake City,MI
Summary
Offering over 15 years of experience in Customer Service and excellent people skills. Proactive worker committed to helping provide top-notch patient care. Fantastic attention to detail and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Utility Billing Manager
City Of Lake City
03.2008 - 10.2023
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings for 500 residents.
- Managed quarterly billing process to complete billings for 500 township residents
- Worked with customers to develop payment plans and bring and mentored staff on procedures, compliance requirements, and collections techniques.
- Accounts Receivables/Account Payables
- Administrator for fire department for 11 years
- Purchased office supplies
- Answered multi-line phone system
- Dealt with all aspects of customer service
Nurse Aide Trainee
Lakeview Manor
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Associate of Applied Science - Accounting
Northwestern Michigan College
Traverse City, MI05.1997
High School Diploma -
Cadillac High School
Cadillac, MI06.1988
Skills
- Decision-Making
- Attention to Detail
- Professionalism
- Troubleshooting
- Organization and Time Management
- Social Perceptiveness
- Problem-Solving
- Multitasking Abilities
- Dependable and Responsible
- Teamwork and Collaboration
- Customer Relations
Additional Information
I attended NMC as a nursing student and did all my prerequisites but at that time there was a two year waiting list so I finished my associates degree in accounting
Timeline
Utility Billing Manager
City Of Lake City
03.2008 - 10.2023
Nurse Aide Trainee
Lakeview Manor
Associate of Applied Science - Accounting
Northwestern Michigan College
High School Diploma -
Cadillac High School
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