Microsoft
Lori Thomas
Larsen,WI
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OnStar and General Motors Customers CAC UAM SMS/Text
Morely Companies
08.2021 - Current
- Aid in customer retention re: vehicle concerns/reimbursement/repairs
- Working closely with dealership management on cases for clients with a caseload steadily at 30-40 cases monthly.
- OnStar SMS Text assisting customers with OnStar Plans/Unlocks/Infotainment case setups
- Provide all other assistance and duties for at home chat customer service
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Sales Specialist in Chat Customer Service Online
Concentrix
07.2017 - 01.2021
- Aid in pre-sales for a company
- Creating shared bags, offering additional assistance/support to an estimate of 80-150 customers daily.
- Provide all other assistance and duties for at home chat customer service
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
- Built strong client relationships through consistent communication and effective problem solving.
Administrative Assistant, Ordinance Department
Forest County Potawatomi
07.2014 - 12.2017
- Worked with the Director of Ordinance to deal with Tribal Ordinances in effect or those attempted to be passed through the Council.
- Took notes at meetings, scanned documents, and performed office duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Supported an executive staff of 3 members through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant, Family Services Department
Forest County Potawatomi
10.2010 - 07.2012
- Worked with Family Services Grant to maintain quarterly reports for the State of WI
- Maintained case management inquiries by working with Economic Support Department
- Served as liaison between the director and supervisors of Indian Child Welfare, Domestic Violence, Child Support Departments, and Economic Support that staffed a total of 50 employees.
- Answered phones and completed other office duties
- Helped clients fill out applications
Reporter/Photographer for Potawatomi Newspaper
Forest County Potawatomi
12.2003 - 10.2010
- Traveled throughout the U.S and Canada to cover stories pertinent to the Tribe.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
- Investigated important community issues and put together well-received reports.
- Addressed sensitive topics professionally while adhering to ethical standards.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Captured and edited audio, video and photographs to provide multimedia content to enhance stories.
- Consistently met and exceeded performance metrics as set by editors or publication management, contributing to the overall success of the news outlet.
- Built strong relationships with sources to gain access to exclusive information.
- Edited stories for accuracy and clarity.
- Adapted writing style for various formats including print, online publications, and broadcast scripts.
- Streamlined workflow processes by collaborating closely with photographers, graphic designers, and other team members to coordinate visual elements within articles efficiently.
- Trained in advanced photojournalism techniques, adding visual storytelling elements to reports.
- Increased readership through development and execution of targeted social media strategy.
- Maintained ethical journalism standards, ensuring fairness and objectivity in all reports.
- Participated in editorial meetings with a staff of 7, to discuss story ideas and content.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Education
Associate of Arts - Language Arts Education
Lac Courte Oreilles Ojibwe University
Hayward05-2015
Skills
- Customer service
- Data entry
- Vehicle troubleshooting
- Sales strategy
- Relationship management
- Technical support
- Product knowledge
- Team collaboration
- Effective communication
- Attention to detail
Accomplishments
- Supervised team of 7staff members.
- Documented and resolved Family Service Resolution which led to continuance of the Family Services Grant.
- Achieved top agent by completing customer service quality assurance with accuracy and efficiency.
Certification
- Microsoft Office Specialist (MOS) Certification
- Wisconsin State Driver's License
- ServSafe Food Handler's Certification
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
- First Aid Certification
- Adobe Certified Expert (ACE) - Adobe.
- Google IT Support Professional Certificate
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home option4-day work week401k matchCompany CulturePaid time offHealthcare benefitsPaid sick leavePersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Macintosh
Word Programs
Photoshop
Editorial software
Languages
English
Native or Bilingual
Interests
Football
Basketball
Traveling
Photography
Writing
Timeline
OnStar and General Motors Customers CAC UAM SMS/Text
Morely Companies
08.2021 - Current
Sales Specialist in Chat Customer Service Online
Concentrix
07.2017 - 01.2021
Administrative Assistant, Ordinance Department
Forest County Potawatomi
07.2014 - 12.2017
Administrative Assistant, Family Services Department
Forest County Potawatomi
10.2010 - 07.2012
Reporter/Photographer for Potawatomi Newspaper
Forest County Potawatomi
12.2003 - 10.2010
Associate of Arts - Language Arts Education
Lac Courte Oreilles Ojibwe University
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