Lori Van Ness
South Daytona,FL
Summary
Human Service Specialist II with Somerset County Board of Social Services, recognized for time management and conflict resolution. I possess exceptional communication and problem-solving skills. Successfully coordinated resources and mentored staff, achieving high customer satisfaction and fostering a collaborative team environment. Proficient in data entry.
Overview
31
31
years of professional experience
Work History
Human Service Specialist II
Somerset County Board of Social Services
04.1996 - 06.2025
- Provided exceptional customer service to clients seeking assistance with social services programs.
- Maintained accurate records of client interactions and services provided using agency software systems.
- Evaluated client needs and coordinated appropriate resources to improve access to essential services.
- Mentored junior staff in effective client engagement techniques, fostering a supportive team environment.
- Collaborated with community organizations to enhance service offerings and address specific client needs effectively.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
Education
High School Diploma -
Western High School
Louisville KYSkills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Follow-up skills
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Problem resolution
- Data entry
- Conflict resolution
Timeline
Human Service Specialist II
Somerset County Board of Social Services
04.1996 - 06.2025
High School Diploma -
Western High School