Lori Vicino
Mattapoisett,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Jims Organic Coffee
03.2016 - 08.2021
- Assisted Customers through Phone calls as well as website orders
- Handled returns and refunds
- Utilized Quick Books to update customer data base
- Responsible for all organic documentation for our bi-annual audit
- Addressed A/R collection calls
Clerk
Americold Logistics
06.2016 - 02.2017
- Handled high volume paperwork on received goods
- Used math to calculate weights and dimensions for shipments
- Partnered with representatives from different to arrange material shipments
Customer Service / Data Entry
Cape Cod Express
09.1999 - 03.2015
- Data Entry and tracing calls
- Rating outbound shipments
- Manifested truck load paperwork
- Scanned all inbound and outbound paperwork in their computer system
- Closely worked with partnered carriers to ensure customers shipments were delivered.
- General clerical duties.
Education
High School Diploma -
Arlington High School
Arlington, MASkills
- Customer Service
- Shipping and Logistics
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Payment Processing
- Order Processing
- Documentation
- Administrative Support
- Prioritization
Timeline
Clerk
Americold Logistics
06.2016 - 02.2017
Customer Service Representative
Jims Organic Coffee
03.2016 - 08.2021
Customer Service / Data Entry
Cape Cod Express
09.1999 - 03.2015
High School Diploma -
Arlington High School
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