Lori Weldon
Coolidge ,AZ
Summary
Detail oriented Customer Service Representative with over 20 years of experience seeking a position where I am able to utilize my strong interpersonal and problem solving skills. Strong work ethic along with excellent oral and written communication skills in addition to schedule flexibility enables me to positively impact company success.
Overview
11
11
years of professional experience
Work History
Sr Customer Service Representative
Healthesystems
02.2013 - 01.2024
- Received inbound calls from pharmacies, injured workers and Insurance adjusters, answering questions and addressing complaints.
- Developed comprehensive knowledge of company services in order to provide accurate information to customers and clients.
- Mentored junior team members on phone systems and company procedures.
- Investigated and resolved billing complexities using company procedures and policies, educated customers and clients about billing changes, medication processing, Insurance Carrier policies.
- Set up temporary ID's for recently injured workers to allow them to receive immediate medication.
- Worked evenings, weekends and Holidays to meet business needs.
Education
High School Diploma -
Sharpsville Area Senior High School
Sharpsville, PASome College (No Degree) - Legal Secretarial
ITT Technical Institute
Youngstown, OHSkills
- Administrative Support for Escalations
- Inbound and Outbound Call Management
- Remote Office Availability
- Teamwork and Collaboration
- Professional telephone demeanor
- Customer Relations
- Call Center Operations
- Customer Data Recordkeeping and Confidentiality
- 45 wpm Typing Speed
- Calm and Professional Under Pressure
Timeline
Sr Customer Service Representative
Healthesystems
02.2013 - 01.2024
High School Diploma -
Sharpsville Area Senior High School
Some College (No Degree) - Legal Secretarial
ITT Technical Institute
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