Lori White
Stuart,FL
Summary
Dependable professional excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in cash handling and navigating high-pressure environments. Consistently delivering positive experiences and building strong customer relationships.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
DoorDash
2024 - Current
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Loaded and unloaded packages efficiently, ensuring secure transport during deliveries.
- Utilized GPS navigation systems to optimize routes and minimize delivery times.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Staff Member
Publix
08.2021 - 01.2025
- Front end coordinator
- Cash office procedures
- Cashiering
- Lottery sales
- Western Union Sales
- Assisted customers with inquiries, providing prompt and accurate information.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Trained new staff on product knowledge and customer service protocols.
- Conducted follow-up communications to ensure resolution of issues and customer satisfaction.
- Adapted quickly to changes in policies and procedures, ensuring compliance and consistency in service delivery.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Bachelor of Science - Psychology
Indian River State College
Stuart2030
Skills
- Positive attitude
- Customer service
- Attention to detail
- Dependable and reliable
Accomplishments
Opened new market for Publix as a Culture Ambassador in Louisville, KY in 2023.
Timeline
Customer Service Staff Member
Publix
08.2021 - 01.2025
Delivery Driver
DoorDash
2024 - Current
Bachelor of Science - Psychology
Indian River State College