Lori Wilson

• Orchestrated daily operations, encompassing budgeting, forecasting, resource allocation, and scheduling, to ensure optimal efficiency and cost-effectiveness.
• Analyzed diverse data sources to discern emerging trends in customer demand and operational performance, driving informed decision-making.
• Ensured unparalleled on-time delivery performance while leading and mentoring a diverse team of professionals both domestically and internationally.
• Nurtured relationships with potential clients, leveraging interpersonal skills to create, sustain, and strengthen connections throughout the customer lifecycle.
• Solidified KLF Group Inc.'s position as a trusted partner in the industry through relentless dedication to enhancing client satisfaction.

• Manage Matheson's largest contract for the United States Postal Service (USPS) that extends from the LA region to Oregon, Washington, and the Boise Area

• Plan, organize, staff, direct, and control operations throughout the contract, achieving and maintaining a 99% on-time service rate

• Establish and build strong relationships through consistent interaction with transportation managers at local USPS distribution centers and brokers

• Work closely with the Director of Operations to determine trends and provide proactive consultation to drive operational growth and client satisfaction

• Maintained flexibility to adapt to operational issues and changes

• Assist with implementation, development, and training for the Samsara Fleet Tracking

• Manage vehicle inventory for all service and maintenance needs

• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

• Reviewed employee performance and provided ongoing feedback and coaching to improve performance.

• I interviewed prospective employees and provided input to HR on hiring decisions.

• Maintained driver safety with Driver Cam Camera technology.

• Managed a portfolio of USPS mail contracts for a leading trucking company, ensuring compliance with contractual obligations and driving operational efficiency.
• Collaborated closely with USPS representatives to negotiate contract terms, resolve issues, and optimize service delivery.
• Conducted regular contract reviews and performance evaluations to identify areas for improvement and enhance client satisfaction.
• Implemented innovative strategies to streamline contract administration processes, resulting in cost savings and increased profitability.
• Provided expert guidance to internal stakeholders on contract requirements and best practices.