Open To Work
Lori Zahedinoori
White Lake,MI
Summary
Dental Office Administrator with extensive experience at Highland Dental Assoc, excelling in patient scheduling and insurance verification. Proven ability to enhance office efficiency through effective claims processing and exceptional customer service. Committed to maintaining HIPAA compliance while fostering a welcoming environment for patients and supporting team collaboration.
Overview
31
31
years of professional experience
Work History
Dental Office Administrator
Highland Dental Assoc
11000 Highland Dental White Lake Mi 48386
01.2021 - 10.2026
- Managed patient scheduling, rescheduled appointments, and coordinated provider calendars for smooth daily operations.
- Processed insurance claims, verified benefits, and resolved billing discrepancies with accuracy.
- Maintained patient records, updated charts, and ensured HIPAA-compliant document handling.
- Answered calls, greeted patients, and handled inquiries with professional front-desk service.
- Collected payments, posted transactions, and balanced daily cash activity.
- Prepared treatment estimates, explained financial arrangements, and supported patient payment planning.
Dental Assistant
Highland Dental Assoc
11000 Highland Rd White Lake Mi 48386
10.1998 - 10.2026
- Prepared treatment rooms with sterilized instruments, suction equipment, and necessary supplies.
- Assisted dentist during restorative, preventive, and oral surgery procedures.
- Recorded patient histories and updated clinical charts with accuracy.
- Managed sterilization workflows to maintain infection control standards.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored supply inventory and restocked clinical materials to prevent shortages.
- Coordinated appointment flow and maintained organized front-office task support.
Licensed Manicurist
Self-employeed
Waterford Michigan
03.1996 - 05.1998
- Performed manicures and pedicures with precise nail shaping, cuticle care, and polish application.
- Consulted clients to recommend nail services, colors, and maintenance routines.
- Sanitized tools and workstations to maintain hygiene and safety standards.
- Applied gel, acrylic, and natural nail enhancements with consistent attention to detail.
- Removed old polish and enhancements while protecting nail health and client comfort.
- Advised clients on aftercare techniques to support long-lasting results.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
Education
High School Diploma -
Lake Orion HS
Lake Orion, MIManicurist License - Manicurist/Nail Technician
State College of Beauty
Waterford MiSkills
Dental software proficiency
Claims processing
Insurance verification
HIPAA compliance
Patient scheduling
Appointment scheduling
Payment collection
Front desk operations
Office organization
Clinical supply management
Inventory management
Professional communication
Teamwork
Customer service
Customer service
Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteTimeline
Dental Office Administrator
Highland Dental Assoc
01.2021 - 10.2026
Dental Assistant
Highland Dental Assoc
10.1998 - 10.2026
Licensed Manicurist
Self-employeed
03.1996 - 05.1998
High School Diploma -
Lake Orion HS
Manicurist License - Manicurist/Nail Technician
State College of Beauty