Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Zubroski

Lynchburg,VA

Summary

Dynamic and detail-oriented professional with a strong background in customer service and teamwork, honed at Duck Donuts. Proven ability to enhance customer satisfaction through effective communication and upselling strategies. Skilled in cash handling and food preparation, consistently meeting quality goals while maintaining a clean and safe environment.

Overview

8
8
years of professional experience

Work History

Crew Member

Jcrew
10.2024 - Current

I am working for a temp agncy and job is not finished yet. I worl day shift in the shipping department where we send packages on a belt to go into trucks to be shipped off to the customer.

Crew Person

Duck Donuts
04.2023 - 08.2024
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Prepared food items according to company guidelines, ensuring consistent product quality.
  • Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
  • Assisted in inventory management, minimizing waste and optimizing stock levels.
  • Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
  • Performed regular equipment maintenance, preventing downtime and costly repairs.
  • Efficiently handled multiple orders, resulting in shorter lines and happier customers.
  • Promoted team cohesion by fostering open communication among crew members during shifts.
  • Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Maintained a clean working environment for improved efficiency and safety standards.
  • Implemented time-saving strategies that led to faster service without sacrificing quality.
  • Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Personal Shopper

Walmart
09.2023 - 02.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Mail Inserter

RST Marketing
09.2017 - 11.2021
  • Contributed to cost savings efforts by monitoring inventory levels and notifying management when supplies were low, avoiding last-minute bulk orders.
  • Reduced errors in mail delivery by carefully matching addresses on envelopes with mailing lists.
  • Expedited mail delivery by operating high-speed inserting machines to prepare high volumes of mailings quickly and efficiently.
  • Maintained a clean and organized workspace, ensuring all necessary materials were readily available for daily tasks.
  • Streamlined bulk mailing preparation process through expert use of folding machines, envelope stuffing equipment, and label applicators.
  • Assisted in the timely completion of large-scale mailing projects by working collaboratively with team members to achieve deadlines.
  • Adapted effectively to changes in technology or procedures, staying current on industry developments and best practices for efficient mail processing methods.
  • Minimized equipment downtime by performing routine maintenance checks on inserting machines, promptly addressing any issues that arose.
  • Ensured accurate postage application through careful attention to detail while operating postage meter machines.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and demonstrating a strong teamwork ethic.
  • Upheld company safety standards while working with machinery, resulting in zero workplace accidents during tenure as a Mail Inserter.
  • Supported the company''s commitment to sustainability by responsibly recycling paper waste and properly disposing of used printer cartridges, contributing to overall reduction in office waste.
  • Improved mail processing efficiency by accurately sorting and organizing incoming mail for distribution.
  • Assured timely completion of urgent mailings through flexibility in schedule and willingness to work overtime when needed.
  • Enhanced customer satisfaction rates through diligent quality control checks on all outgoing mail, ensuring accuracy and professionalism in presentation.
  • Demonstrated an outstanding attention to detail, consistently identifying and rectifying errors in mailing lists or addressing discrepancies before mail distribution.
  • Maintained clean and safe work environment.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Operated postage meters, mail sealers and labeling machines.

Education

None - Elementary Education

Liberty University
Lynchburg, VA

Diploma -

Central Baptist Christian Academy
Upper Front St Binghamton Ny
06.1986

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Store opening and closing
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Visual communication
  • Creativity and innovation
  • Inventory restocking
  • Performance improvement
  • Menu memorization
  • Telephone etiquette
  • Cooking
  • Positive company representation
  • Food running
  • Health code compliance
  • Beverage preparation
  • Assertiveness
  • Housekeeping
  • Sales expertise
  • Quality control checks
  • Production line work
  • Willingness to learn
  • Workplace safety
  • Reliability and punctuality
  • Sanitation protocols
  • Task prioritization
  • Product knowledge
  • Table setting
  • Sanitizing
  • State regulations
  • Tool and equipment use
  • Team contributions
  • Cleaning and organization
  • Collaboration and teamwork
  • Dependable and cooperative

Timeline

Crew Member

Jcrew
10.2024 - Current

Personal Shopper

Walmart
09.2023 - 02.2024

Crew Person

Duck Donuts
04.2023 - 08.2024

Mail Inserter

RST Marketing
09.2017 - 11.2021

None - Elementary Education

Liberty University

Diploma -

Central Baptist Christian Academy
Lori Zubroski