Loriandy Polanco
Albany,NY
Summary
Driven Nail Technician with a track record of enhancing client satisfaction and retention through impeccable customer service and expert nail artistry. At Self Employed Services, excelled in time management and problem-solving, significantly boosting salon operations. Skilled in both client consultation and promotional planning, consistently attracting new business and fostering team collaboration. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Nail Technician
Self Employed Services
Albany, NY
03.2020 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Improved client retention with exceptional customer service and follow-up care advice.
- Collaborated with team members to organize promotional events, attracting new clients.
Education
Criminal Justice
University At Albany
1400 Washington Ave Albany Ny 05.2025
Skills
- Customer Service
- Nail Extensions
- Time Management
- Problem-solving skills
- Appointment management
- Team Collaboration
- Product Knowledge
- Client consultation
- Verbal and written communication
- Schedule Maintenance
- Operations leadership
- Product Upselling
- Training and coaching
- Service Promotion
- Inventory controls
- Financial Administration
- Proficient in Software
- Sales proficiency
- Promotional planning
- Organizational Skills
- Decision-Making
- Client satisfaction
- Active Listening
- Detail Oriented
- Personnel Management
Languages
Spanish
Native or Bilingual
Timeline
Nail Technician
Self Employed Services
03.2020 - Current
Criminal Justice
University At Albany