Lori Ann Gemmill
Dover,Delaware
Summary
- Strong communication skills
- Detailed oriented
- 2 years plus experience as supervisor managing 5 tellers
- Strong problem solving and analytical thinking skills
Overview
10
10
years of professional experience
Work History
Member Experience Officer
Dover FCU
Dover, DE
03.2021 - 01.2026
- Executed member account management tasks, improving service delivery and accuracy.
- Managed daily operations, ensuring compliance with federal regulations and internal policies.
- Collaborated on process improvements to streamline loan processing workflows and reduce turnaround times.
Teller Supervisor
PNC Bank
Bear, DE
06.2016 - 03.2021
- Supervised daily operations of teller line, ensuring compliance with banking policies and procedures.
- Trained and mentored staff on customer service best practices and transaction accuracy.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Oversaw cash management activities, including balancing cash drawers and verifying deposits.
- Collaborated with branch management to develop strategies for achieving sales goals and service targets.
Education
High School Diploma -
Lake Forest
Felton, DEAssociate of Applied Science -
Delaware Technical Community College
DESkills
Work coordination
Critical Thinking
Strategic planning
Communication
Leadership
Teamwork
Date Signed
2026-04-22
Event
x, True, Six hundred seventy-seven and eighty-eight cents, f, g, h INSURANCE COMPANY, Liberty Mutual Group, an occurrence on or about i, j, l, k, True, False, False, True, True, True, Any person who knowingly, and with intent to injure, defraud or deceive any insurer, files a statement of claim containing any false, incomplete or misleading information is guilty of a felony., E8256310-3D1D-41A9-A2F1-C7EE82115500
Accomplishments
- Top Home Equity loan sales (branch)2024 - $2.7 million
- Employee of the Year 2024
- Top Financial Advisory referrals (company) 2025 - $11.3 million in assets
- Certified Credit Union Financial Advisor 2025
Timeline
Member Experience Officer
Dover FCU
03.2021 - 01.2026
Teller Supervisor
PNC Bank
06.2016 - 03.2021
High School Diploma -
Lake Forest
Associate of Applied Science -
Delaware Technical Community College