Megan Stacy
Twin Falls,ID
Summary
Dynamic professional with a proven track record at Three Brothers LLC, excelling in customer relationship management and team leadership. Successfully coached teams to enhance performance, resulting in improved customer satisfaction. Skilled in compliance monitoring and adept at analyzing feedback to drive strategic improvements and achieve business objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Experience Officer
Mountain America Credit Union
Twin Falls, ID
03.2024 - Current
- Analyzed customer's financial information to determine the best banking products for them.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Participated in community outreach events to promote awareness of the bank's services.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Canvass Manager
Three Brothers LLC
Twin Falls, ID
01.2023 - 03.2024
- Identified opportunities for improvement based on feedback from volunteers or staff members working on door-to-door campaigns.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05-2021
Some College (No Degree) -
Skagit Valley Highschool
Mt Vernon, WASkills
- Training and mentoring
- Team leadership
- Communication skills
- Customer relationship management
- Compliance monitoring
- Cross-functional teamwork
- Credit history analysis
Certification
- Idaho Public Notary
Timeline
Member Experience Officer
Mountain America Credit Union
03.2024 - Current
Canvass Manager
Three Brothers LLC
01.2023 - 03.2024
High School Diploma -
Vallivue High School
Some College (No Degree) -
Skagit Valley Highschool
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