Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Hi, I’m

LoriAnn Kelly

Mound,MN
LoriAnn Kelly

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with associates and customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
years of professional experience

Work History

Cub Foods, Inc

Store Experience Manager
05.2019 - Current

Job overview

  • Oversee all daily operations of the store; production in the deli, bakery, meat, dairy, and produce
  • Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
  • Accurate record keeping of associate attendance, coachings, trainings, and evaluations.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Wal-Mart

Operations Assistant Store Manager
04.2015 - 05.2019

Job overview

  • Run daily operations of the store, including cash deposits, balance, and maintain cash office
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Recruit, hire, develop, train, and retain talent for the company.
  • Acting store manager daily for a portion of each shift
  • Manage and lead a team of 70+ direct report associates in all operations and customer service areas of the store
  • Maintain attendance, coachings, trainings, and evaluations for associates
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

IKEA

Frontline Manager
04.2005 - 06.2014

Job overview

  • Leading a team of 50+ coworkers; 4 team leaders
  • Oversaw all daily operations of the store and acted as the store duty manager every week
  • Recruited, hired, developed and retained retail talent for the company.
  • Trained 400+ employees over the course of 10 years
  • Teaching ambassador sent to train new coworkers at stores all over the US, including store openings in Atlanta, Sacramento, Orlando, and Brooklyn
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

IKEA

Customer Service Manager
04.2004 - 05.2005

Job overview

  • Managed a team of 30+ coworkers
  • Position focused on customer service after the customer's sale had been made, i.e
  • Home Delivery, Returns, Furniture Handout, Warehouse orders, Phone resolution, etc.

Nordstrom

Sales and Management
01.2001 - 05.2004

Job overview

  • Building/maintaining solid client relationships
  • Recruited, hired, developed and retained retail talent for the company.
  • Communicating and interacting with buyers daily about the sales, preferences, and wants of my customers
  • Offered exceptional customer service to differentiate and promote the company brand
  • Consulted with customers on the latest styles and trends
  • Kept current on market and product trends to effectively answer customer questions

Education

University of Minnesota - Twin Cities
Minneapolis, MN

Bachelor of Science from Retail Merchandising
12.2000

University Overview


  • Recipient of the Sam Druy Academic Scholarship 10/2000
  • Minnesota Collegiate Retail Association (MCRA) University of Minnesota, 09/98-12/2000.

University of Minnesota, Carlson School of Management
Minneapolis

from Management
12.2000

Minneapolis Community And Technical College
Minneapolis, MN

Associate of Arts
06.1996

Skills

  • Experienced Trainer
  • Customer experience strategy
  • Budget management
  • Performance measurement
  • Policies and Procedures Adherence
  • Document and Records Management
  • Time management
  • Detail-oriented
  • Strong written and verbal communication skills
  • Organizational skills

Hobbies and Interests

My interests outside of work include traveling, reading, fitness, fashion, trying new cuisines, and live music performances

Timeline

Store Experience Manager

Cub Foods, Inc
05.2019 - Current

Operations Assistant Store Manager

Wal-Mart
04.2015 - 05.2019

Frontline Manager

IKEA
04.2005 - 06.2014

Customer Service Manager

IKEA
04.2004 - 05.2005

Sales and Management

Nordstrom
01.2001 - 05.2004

University of Minnesota - Twin Cities

Bachelor of Science from Retail Merchandising

University of Minnesota, Carlson School of Management

from Management

Minneapolis Community And Technical College

Associate of Arts

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LoriAnn Kelly