Lorice L. Lewis
Woodbridge,Virginia
Summary
To secure a position in the behavioral and mental health field where I can use my skills in patient support, care coordination, and treatment plan management. To foster clear communication between patients, providers, and healthcare teams to improve patient outcomes and quality of life.
Overview
16
16
years of professional experience
Work History
Behavioral Health Agent
Kaiser Permanente
Fairfax, VA
03.2009 - Current
- Provide compassionate care and support to members dealing with mental health issues such as anxiety, depression, stress, addiction, substance abuse, and trauma
- Conduct intake assessments to evaluate the psychological, social, and medical needs of members, developing personalized treatment plans
- Help members with secure messaging to communicate with psychiatrists, psychotherapists, and counselors for medication concerns, treatment plan verification, referrals, and documentation requests
- Help communication between patients and healthcare teams, ensuring prompt responses to service requests and inquiries about scheduled appointments
- Collaborate with healthcare professionals, including psychiatrists, therapists, and case managers, to deliver comprehensive care tailored to individual patient needs
- Manage email service provider relations, ensuring adherence to industry best practices for best domain delivery
- Verify, document, and schedule behavioral health appointments in compliance with HIPAA guidelines
- Provide crisis intervention and de-escalation during emergencies, ensuring patient safety throughout the process
Education
Associate Degree - Social Science/Psychology
Northern Virginia Community College
Annandale, VA04.2013
Skills
- Interpersonal skills
- Communication skills
- Empathetic client support
- Case management
- Crisis intervention
- Resource coordination
- Confidentiality
- Compliance
- HIPAA regulations
- Multitasking
- Administrative support
- High-pressure environments
- HIPAA Compliance
- Cultural Competency
- Insurance Verification
- Appointment Scheduling
- Stress management techniques
- Customer Assistance
- Call Center Operations
- Healthcare policy knowledge
- Care Coordination
- Data Entry
- Mental health awareness
- Healthcare technology
- Customer Support
- Health insurance plan knowledge
Timeline
Behavioral Health Agent
Kaiser Permanente
03.2009 - Current
Associate Degree - Social Science/Psychology
Northern Virginia Community College
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