Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Experience
, Product Owner
MILLENNIUM TRUST COMPANY
06.2022 - Current
Manage implementation of new features by outlining plans and specifications such as how, where and when each component would work.
Provide feedback on testing results and sprint demos
Identify and work with business stakeholders on requirements and how to resolve issues
Track progress and communicate project status on regular basis
Build communications to ensure client services are informed of updates and changes
Act as advocate for change to business stakeholders
Identify gaps and work with internal business partners to identify enhancements
Manage PayFlex member website demo environment for Sales Support
Investigated and resolved customer inquiries and complaints quickly
Senior Analyst /Product Owner
AETNA Inc
09.2019 - 05.2022
Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
Provided feedback on testing results and sprint demos
Identified and worked with business stakeholders on requirements and how to resolve issues
Tracked progress and communicated project status on a regular basis
Build communications to ensure client services are informed of updates and changes
Acted as an advocate for change to business stakeholders
Identified gaps and work with internal business partners to identify enhancements
Managed the PayFlex member website demo environment for Sales Support
Senior Account Manager
AETNA Inc
04.2015 - 09.2019
Managed several high -profile clients such as Johnson& Johnson, BP, and Department of Defense
Worked in close partnership with Account Executives on complex issues and project management
Subject Matter expert in all PayFlex Reimbursement products including FSA, RRA, HSA and Commuter
Achieved individual retention targets and customer satisfaction levels
Lead and participated in special ABX projects designed to improve system features and financial results
Identified at risk accounts and collaborates with management to set and execute a strategy to minimize loss
Collaborated with team members on PayFlex migration to manage the integration of Aetna clients
Internal organizations, ensuring a smooth installation
Educated internal customer on specific policies, product information, and procedures as well as industry issues and related topics
Mentored and provided subject matter expertise to Associate Account Managers
Participated in meetings in support of business objectives
Education
Bachelor of Arts -
CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT
12.1995
Skills
Key contributor with
Millennium Trust Company’s partnership with PayFlex as a Product Owner by successfully managing internal relationships with Scrum Team and business stakeholders through project development, that impacts our process, system, function, and products by using the PayFlex Software Development Lifecycle (Agile) and Enterprise Delivery Framework Technical skills include: ADS, Outlook, Microsoft Teams, Word, Excel, PowerPoint and SharePoint
Excellent problem-solving skills and ability to multitask
Exceptional verbal and written communication skills