Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori E. Giudice

Berlin,CT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Experience , Product Owner

MILLENNIUM TRUST COMPANY
06.2022 - Current
  • Manage implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Provide feedback on testing results and sprint demos
  • Identify and work with business stakeholders on requirements and how to resolve issues
  • Track progress and communicate project status on regular basis
  • Build communications to ensure client services are informed of updates and changes
  • Act as advocate for change to business stakeholders
  • Identify gaps and work with internal business partners to identify enhancements
  • Manage PayFlex member website demo environment for Sales Support
  • Investigated and resolved customer inquiries and complaints quickly

Senior Analyst /Product Owner

AETNA Inc
09.2019 - 05.2022
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Provided feedback on testing results and sprint demos
  • Identified and worked with business stakeholders on requirements and how to resolve issues
  • Tracked progress and communicated project status on a regular basis
  • Build communications to ensure client services are informed of updates and changes
  • Acted as an advocate for change to business stakeholders
  • Identified gaps and work with internal business partners to identify enhancements
  • Managed the PayFlex member website demo environment for Sales Support

Senior Account Manager

AETNA Inc
04.2015 - 09.2019
  • Managed several high -profile clients such as Johnson& Johnson, BP, and Department of Defense
  • Worked in close partnership with Account Executives on complex issues and project management
  • Subject Matter expert in all PayFlex Reimbursement products including FSA, RRA, HSA and Commuter
  • Achieved individual retention targets and customer satisfaction levels
  • Lead and participated in special ABX projects designed to improve system features and financial results
  • Identified at risk accounts and collaborates with management to set and execute a strategy to minimize loss
  • Collaborated with team members on PayFlex migration to manage the integration of Aetna clients
  • Internal organizations, ensuring a smooth installation
  • Educated internal customer on specific policies, product information, and procedures as well as industry issues and related topics
  • Mentored and provided subject matter expertise to Associate Account Managers
  • Participated in meetings in support of business objectives

Education

Bachelor of Arts -

CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT
12.1995

Skills

  • Key contributor with
  • Millennium Trust Company’s partnership with PayFlex as a Product Owner by successfully managing internal relationships with Scrum Team and business stakeholders through project development, that impacts our process, system, function, and products by using the PayFlex Software Development Lifecycle (Agile) and Enterprise Delivery Framework Technical skills include: ADS, Outlook, Microsoft Teams, Word, Excel, PowerPoint and SharePoint
  • Excellent problem-solving skills and ability to multitask
  • Exceptional verbal and written communication skills
  • Excellent collaboration skills
  • Strong organization skills to meet deadlines

Certification

  • Certified SAFe 5 Product Owner/Product Management
  • Certified SAFe 5 Agilist

Timeline

Experience , Product Owner

MILLENNIUM TRUST COMPANY
06.2022 - Current

Senior Analyst /Product Owner

AETNA Inc
09.2019 - 05.2022

Senior Account Manager

AETNA Inc
04.2015 - 09.2019

Bachelor of Arts -

CENTRAL CONNECTICUT STATE UNIVERSITY
Lori E. Giudice