Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lorie Moore

CHARLOTTE,NC

Summary

Results-driven analyst with expertise in project management, data analysis, and dispute resolution. Proven ability to enhance financial accuracy and operational efficiency through SAP, advanced Excel, and root cause analysis. Skilled at streamlining processes, improving stakeholder communication, and driving continuous improvements in corporate environments.

Overview

10
10
years of professional experience

Work History

Disputes Analyst Lead

Airgas National Carbonation
Charlotte, NC
01.2022 - 02.2025
  • Assisted in the development of training materials for staff members on best practices for resolving disputes effectively.
  • Facilitated communication between customers, internal teams, and third-party vendors regarding dispute resolutions.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Provided expert advice on regulatory requirements pertaining to dispute resolution processes.
  • Identified root causes behind various types of disputes and developed solutions accordingly.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Tracked progress of individual disputes through completion, ensuring timely resolution within established parameters.
  • Researched complex issues related to disputed accounts and provided recommendations for resolution.
  • Developed and implemented strategies to improve the quality of dispute resolution processes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Billing Specialist

Airgas National Carbonation
Charlotte, NC
10.2018 - 12.2022
  • Processed third-party billing invoices.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Developed strong professional rapport with vendors and clients.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Worked with team members to identify and develop process improvements.
  • Processed invoice payments and recorded information in account database.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Implemented new policies related to billing processes when required.

Cash Applications Specialist

Airgas National Carbonation
Charlotte, NC
02.2015 - 09.2018
  • Collected, posted and managed patient account payments.
  • Processed direct debit requests from customers as needed.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Managed all payments processing, invoicing and collections tasks.
  • Handled inquiries from customers concerning payment issues or account balances via phone or email.
  • Developed strong relationships with customers through effective communication regarding their accounts receivable status.
  • Reviewed and processed customer payments, including checks, credit cards, ACH payments and wire transfers.

Education

Master of Science - IT Business Management

University of Arizona Global Campus (UAGC)
Online
09-2026

Psychology

Montreat College
Charlotte, NC
04-2017

Skills

  • Project Management – Leading initiatives and optimizing workflows
  • Data Analysis & Financial Reporting – Extracting insights and ensuring accuracy
  • Stakeholder Communication – Collaborating across teams to drive results
  • Problem-Solving – Identifying and resolving operational inefficiencies
  • Microsoft Office (Advanced Excel, VBA) – Automating tasks and analyzing data
  • Google Suite (Advanced Google Sheets) – Managing data and workflows
  • SAP & Salesforce – Experienced in ERP and CRM systems
  • Basic Python & JavaScript for VBA Automation – Enhancing efficiency with custom scripts

Accomplishments

  • Developed a Visual Basic program in Excel using python and java programming to automate a complex formatting process, significantly reducing manual effort, delivery time, and improving customer satisfaction.

Timeline

Disputes Analyst Lead

Airgas National Carbonation
01.2022 - 02.2025

Billing Specialist

Airgas National Carbonation
10.2018 - 12.2022

Cash Applications Specialist

Airgas National Carbonation
02.2015 - 09.2018

Master of Science - IT Business Management

University of Arizona Global Campus (UAGC)

Psychology

Montreat College

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