Lorie Nichols

• Address client and claimant needs or concerns in a timely fashion.
• Daily management of diary.
• Handle auto bodily injury and general liability claims, review insurance, determine if any coverage issues and if so, notify the carrier. Work to determine liability, if any risk transfer or subrogation and work to resolve claim in a timely fashion. Ensure file is accurately reserved.
• Handle law suits for litigated files, ensure they are answered in a timely manner and work closely with defense counsel.
• Work closely with management and team members in roundtable of files for discussions of files.
• Handled claims in CA, FL, TX and and southern states.

Handle complex injury, auto and liability claims, review insurance policies in order to determine if there are any coverage issues, review coverage issues and write coverage letters. Submit coverage letters to coverage team for approval and ensure that coverage letters are sent out in a timely basis. Handle a litigation files, work closely with defense counsel in order to ensure that lawsuits were responded to in a timely basis and all deadlines and court requirements were met on time. Work closely with management in order to ensure that files were reserved properly and accurately. Utilizing negotiating, investigating and proper cost effective skills to bring resolution. Work closely with team members to assist in training and growth. Territories include Southeast: (FL, GA, NC, SC, AL, VA, LA, TN, MS and some other limited states).

• Interpret complex facts and potentially unusual policy coverage's and determine if there is coverage to claims submitted.
• Responsible for setting timely reserves, performing cost-effective investigations, utilizing negotiation skills to resolve both litigated and non-litigated claims.
• Territory includes southeast U.S.
• (SC, NC, GA, FL, AL, TN, VA, MS & LA).

• Responsibilities include providing world class customer service to all callers which includes claimants, agents and insured's or anyone that has anything to do with the claim.
• Taking inbound calls, making outbound calls to make sure that all the necessary information is obtained in order to make a proper decision on liability.
• Researching polices and doing proper verification of coverage so that all parties are notified that need to be involved when a loss occurs.
• Investigating property and casualty claims.

• Guiding customer through the order process from start to finish Coordinate the order process with external and internal customers Utilize company systems to process customers order.

• Handle incoming calls from customers, related to financial issues.

• Responsibilities included making outbound phone calls to potential customers for multiple credit card companies.
• Effectively dealt with rejection of products, as well as irate callers.

• Work closely with sales reps, and make necessary changes to customers current service Work with internal departments to ensure customer orders were properly handled.

• Take incoming calls from customers to effectively resolve billing/order issues Work closely with designated accounts, to ensure they received superior customer service Resolve internal issues to assist with customer concerns.