Lorie Perez
Bakersfield,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Service Advisor
Camping World
08.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Barista Shift Supervisor
Dutch Bros
11.2021 - 08.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Covid
04.2020 - 11.2021
Took time off during COVID to stay home with my three children and assist them with distance learning
Store Supervisor
Murray Family Farms
05.2017 - 05.2021
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
No Degree - Nursing
Bakersfield College
Bakersfield, CA2027
High School Diploma -
Foothill High School
Bakersfield, CA2011
Skills
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Team player mentality
Languages
Spanish
Limited Working
Timeline
Service Advisor
Camping World
08.2022 - Current
Barista Shift Supervisor
Dutch Bros
11.2021 - 08.2022
Covid
04.2020 - 11.2021
Store Supervisor
Murray Family Farms
05.2017 - 05.2021
No Degree - Nursing
Bakersfield College
High School Diploma -
Foothill High School