Lorie Wilson

.-I handled all inbound calls and transactions.I scheduled sessions and ordered our supplies on almost a daily basis.

• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Developed strong relationships with vendors for better travel deals and more options for clients.
• Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
• Established partnerships with local businesses to create unique travel packages tailored to client preferences.
• Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
• Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
• Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
• Managed and led a team of travel agents, ensuring consistent high-quality service to clients
• High call volume .