Lorie J. Myers
Mechanicsburg,PA
Summary
- Senior Systems Analyst, with 20+ years experience in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Experience in large LTAC, Acute Care & Ambulatory facilities.
- Extensive experience including software implementation, system testing, requirements documentation, ROI document writing, education of clinical providers, creating training documentation, system analysis and process analysis as it relates to hospital information systems, 2nd level production support, project management and lead analyst on numerous small to large projects/products. Implementation and training analyst for several healthcare organizations & vendor. Senior member of IT teams, training and precepting junior team members.
- 10+ years experience in Critical Care Nursing
- Active Duty, United States Air Force, Critical Care Nursing
Overview
30
30
years of professional experience
Work History
Senior Systems Analyst
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
10.2011 - Current
- Lead Analyst/Subject Matter Expert for Cerner Message Center – large scale project for secure messaging. Now performs all maintenance of over 800 message pools and all patient portal pool set up and maintenance. Subject matter expert and primary maintenance for eRx set up. Primary trainer to roll out Message Center and Patient Portal to new sites.
- Support daily operational services – Use custom reports and Cerner solutions to reconcile reports, merge patients, merge encounters, set up electronic Prescription rules.
- 2nd level production support to IT Help Desk. On call rotation during business and non-business hours. Support a large number of software systems/applications throughout the health system. Work with customers to successfully meet the needs for carrying out business requirements.
- Project Lead on a large-scale redesign of Cerner’s Perioperative Tracking System. Worked with multi-disciplinary teams/departments (providers, nurses, admin, all OR staff, nursing informatics, admissions) to redesign the system as a complete rebuild. Processes were defined and the system was redesigned to meet the needs and optimize workflow of everyone using Perioperative Tracking. This project took over a year to analyze, design, test and implement. Met all project goals and timelines for this project. Continued to support and “optimize” the system over 2 years post implementation. Manage user requests for system improvements or new workflows. Weekly reporting to senior level management and stake holders regarding the status of the project.
- Member of the Upgrade team using a testing lifecycle to test, report issues, retest and then implement major system upgrades as they become available from Cerner. Support in command center during Go Live events. Interact with all end users across the organization to resolve issues. Work with users to document issues and request system improvements from the vendor. Command Center Lead role as needed during the duration of all Go Lives.
- Create Help Desk documentation (KBI’s) and documentation for my production support team to be used when on call. Use Sharepoint and MS Teams as a repository for all documentation.
- Build, rebuild and alter electronic documentation forms in the Health Information System (HIS) as requested by users. As user needs change, they request new changes and I work directly with the end users and nursing informatics to make changes that will meet their workflow or regulatory requirements.
- Support Population Health Team as Lead Analyst for the HealtheRegistries and Health Maintenance projects. Gather requirements and optimize system changes that will meet physician and nurse’s needs while providers carry out patient care. This product is also used to gather the necessary regulatory requirements to obtain Medicare reimbursements.
- Member of Military Veterans Affinity Resource/Network Group – volunteer for events to bring awareness to the resources available to Veterans.
- Experience working with cross departmental teams across large health system.
- Population Health and Promoting Interoperability reporting and meaningful use attestation to state agencies
Senior Implementation Analyst
Select Medical Corporation
Mechanicsburg, PA
11.2005 - 10.2011
- Perform daily task management and support for projects related to the implementation and integration of all lines-of-business applications. Subject matter expert for multiple applications.
- Provide daily 2nd level IT support of day to day operations within Select Medical facilities and the Corporate Billing Offices.
- Project lead and customer contact for support, upgrades and maintenance of a 3rd party automated medication dispensing system – MedDispense. Principle Lead responsible for education of internal team members and external support of end user’s post-implementation (50% travel to train and support bar coded medication system to many Select Medical sites)
- Project lead for implementation of a Lotus Notes computerized referral tracking system for clinical liaisons. Responsible for roll-out of laptops and assistance with IT support and training of nurses during implementation (traveled to many US sites for education assistance and IT Support). Asset management of over 100 laptops that were to be deployed at multiple facilities. Responsible for support post-implementation.
- Project lead for implementation of 3rd party electronic medical record in Select Medical LTAC facility. Responsibilities include building software forms, creation of training and user manuals, conducting user training sessions and post-implementation support.
- Project co-team lead for implementation of 3rd party electronic medical record in several Select Medical Rehabilitation Facilities.
- Project lead for major software upgrade of 3rd party hospital information system (HMS) used in all
Product Analyst IV, Soarian Cardiology
Siemens Health Services (Cerner, Oracle)
Malvern, PA
07.2001 - 09.2005
- Lead Analyst for Echo Module of Soarian Cardiology Software.
- Lead Analyst for Soarian Cardiology Knowledge Based Reporting (KBR). Primary contact with 3rd party software vendor – Cyberpulse. Primary customer contact for Soarian Cardiology KBR Customers
- Demonstrated and applied comprehensive knowledge of Cardiology field to the successful analysis and development of Soarian Cardiology software.
- Worked with Soarian Cardiology software developers in Bangalore, India.
- On site resource for Implementation Team at customer sites during Soarian Cardiology Implementations.
- Customer contact with Soarian Cardiology Customers: Co-Development Partners & Beta Customers.
- Lead analyst responsible for creation and delivery of education to Soarian Cardiology customers and other internal Siemens departments.
- Responsible for requirements gathering for current and future versions of Soarian Cardiology Software.
- Assist with test spec creation and testing of all versions of software releases.
- Lead analyst responsible for creation of training materials and teaching pre-implementation education for providers and users of the Soarian Cardiology System. 50% travel to potential clients to give demos.
Critical Care Registered Nurse
Critical Care Professionals
Towson, MD
07.1998 - 07.2001
- Full-time supplemental staffing in various critical care areas including: medical, surgical, cardiac, neurological & trauma intensive care units at 20 hospitals in the Greater Baltimore area
- Supplemental staffing in other areas include: NICU, PICU, PACU & ER
- Contracted RN in cardio thoracic surgery ICU at Sinai Hospital, Baltimore, MD
Critical Care Registered Nurse
Favorite Nurses Staffing Agency
San Antonio, TX
03.1998 - 07.1998
- Supplemental staffing in various critical care areas including: medical and surgical, CCU, cardio thoracic ICU (CTICU), and ER
Critical Care Registered Nurse, Active Duty 1st LT
United States Air Force
San Antonio, TX
08.1996 - 03.1998
- Staff nurse in coronary care unit/cardiac catheterization lab recovery unit
- Staff nurse in Cardiac Cath Lab
- Administrative Assistant to Head Nurse
- Clinical Pathways Development Team
- Charge nurse duties
Critical Care Registered Nurse
Polyclinic Medical Center
Harrisburg, PA
06.1992 - 08.1996
- Completed Critical Care Nursing Program and Internship
- Staff nurse in Cardio Thoracic Surgery ICU, Other areas as needed - Med/Surg, ER, Medical ICU
- Charge nurse duties, Preceptor duties, Self-Scheduling Committee, Education Committee
Education
Bachelor of Science - Nursing
Messiah College (now University)
Grantham, PAMaster of Science - Nursing Informatics
University of Maryland - Baltimore
Baltimore, MDDiploma - Weight Loss
Shaw University
Raleigh, NCDiploma - Nutrition
Shaw Academy
OnlineRN License Reactivation - RN Reactivation Course
Harrisburg Area Community College
Harrisburg, PA05.2023
Certification - Project Management
LearnSmart, LLC
Online03.2023
Skills
Software/Application Skills:
Rational Clearcase, Rational Rose, Rational ClearQuest, Caliber, NetOp, Terminal Services Client, NetMeeting, Office Products: Word, Excel, Access, PowerPoint, Outlook, Microsoft Visio, Microsoft Project, Kronos, Primavera, PeopleSoft Tools, Lotus Notes, HMS Health Information System, Cerner Health Information System, Cerner Perioperative Tracking, Sharepoint, Service Now, Remedy, Population Health system, Promoting Interoperability reporting for Meaningful Use ITIL, Scrum, Secure Messaging, Health Maintenance, Population Health
Volunteer Work
- Mobile Mission for Homeless at Bethesda Mission 2015-Present. Harrisburg, PA
- Girl Scouts in the Heart of PA – Girl Scout Troop Leader (Troop 11360) 2016-2020. Mechanicsburg, PA
- Compass Point Church. Small Group Leader, Hospitality Coordinator. 2014-Present
- Learning Coach at Connections/REACH Academy Cyber School 2022 - Present
Timeline
Senior Systems Analyst
Penn State Health Milton S. Hershey Medical Center
10.2011 - Current
Senior Implementation Analyst
Select Medical Corporation
11.2005 - 10.2011
Product Analyst IV, Soarian Cardiology
Siemens Health Services (Cerner, Oracle)
07.2001 - 09.2005
Critical Care Registered Nurse
Critical Care Professionals
07.1998 - 07.2001
Critical Care Registered Nurse
Favorite Nurses Staffing Agency
03.1998 - 07.1998
Critical Care Registered Nurse, Active Duty 1st LT
United States Air Force
08.1996 - 03.1998
Critical Care Registered Nurse
Polyclinic Medical Center
06.1992 - 08.1996
Bachelor of Science - Nursing
Messiah College (now University)
Master of Science - Nursing Informatics
University of Maryland - Baltimore
Diploma - Weight Loss
Shaw University
Diploma - Nutrition
Shaw Academy
RN License Reactivation - RN Reactivation Course
Harrisburg Area Community College
Certification - Project Management
LearnSmart, LLC
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