Lorien Jordan
Washington,DC
Summary
Compassionate Physicians Assistant with over10 years of experience in primary care and internal medicine. Well-developed skill in patient observation, assessment and examination. Excellent problem solver, self starter and proficient multitasker. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking a collaborative work environment with opportunities for growth.
Overview
28
28
years of professional experience
Work History
Remote Customer Service Representative
Arise Virtual Solutions Inc.
04.2015 - 08.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Stay Home-Homeschooling Mom
Home Business
10.2010 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
Physicians Assistant
Mahmoud H. Mustafa MD FACP (202)-487-5222
03.2003 - 08.2010
- Managed and Conducted HIV Clinical Trials
- Administered Various IV Therapies and Chemotherapy
- Certified Aesthera PPX/Isolaz Technician
- Performed therapeutic procedures such as phlebotomy, injections, immunizations and infection management.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Performed EKG's
- Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
- Skillfully supported physicians during basic and invasive medical procedures.
- Ordered medical and laboratory supplies and equipment.
- Conducted in house specimen testing
- Packaged and shipped clinical samples
- Help train medical students in clinical trial, phlebotomy, injection, EKG and laboratory procedures
Blood Donor Specialist
Washington Hospital Center Blood Donor Center
01.2001 - 01.2003
- Enhanced donor retention by providing excellent customer service and maintaining strong relationships with donors.
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Improved overall donor satisfaction through timely resolution of inquiries and concerns.
- Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
- Provided compassionate support to first-time donors, easing anxieties and creating positive experiences.
- Educated potential donors on the requirements, benefits, and process of donating blood or plasma products during outreach events.
Blood Donor Specialist
Childrens Hospital Blood Donor Center
01.2000 - 01.2001
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Maintained a clean and safe environment by adhering to strict sanitation protocols and industry standards.
- Provided compassionate support to first-time donors, easing anxieties and creating positive experiences.
- Assisted in the development of targeted marketing materials to attract new donors from diverse backgrounds.
- Monitored inventory levels of supplies, ordering necessary items in a timely manner to prevent shortages or delays in services provided.
- Implemented innovative strategies for retaining existing donors while attracting new ones, contributing to program growth.
- Educated potential donors on the requirements, benefits, and process of donating blood or plasma products during outreach events.
Phlebotomist/Lab Technician
Physicians Home Service/ Bruce S. Rashbaum MD, BS
09.1997 - 03.2000
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Packaged and shipped specimens to central lab daily.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
Phlebotomist/Volunteer
Abundant Life Clinic/ Dr. Alim Muhamad
01.1996 - 01.1997
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
Certification - Phlebotomy
Howard University College of Allied Health
Washington, DCCertification - Clinical Research Assistant
Weststat Laboratories
Rockville, MDCertification - Skin Rejuvenation, Acne, Hair Removal Laser System
Aesthera Corporation
Certified Phlebotomy Technician - Phlebotomy
National Performance Specialist (SSO)
Washington, DC01.2024
Skills
- Critical Thinking
- Laboratory Test Analysis
- Patient Education
- Problem-Solving Abilities
- Project Management Abilities
- Patient History Documentation
- Staff Education and Training
- Immunization Administration
- Dermatology Treatments
- IV Therapy Management
- Venipuncture Proficiency
- Physical Examination
- Medical Documentation
- Clinical Assessment
- Managing Prescription Refills
- Electronic Medical Record Software
Timeline
Remote Customer Service Representative
Arise Virtual Solutions Inc.
04.2015 - 08.2023
Stay Home-Homeschooling Mom
Home Business
10.2010 - 03.2015
Physicians Assistant
Mahmoud H. Mustafa MD FACP (202)-487-5222
03.2003 - 08.2010
Blood Donor Specialist
Washington Hospital Center Blood Donor Center
01.2001 - 01.2003
Blood Donor Specialist
Childrens Hospital Blood Donor Center
01.2000 - 01.2001
Phlebotomist/Lab Technician
Physicians Home Service/ Bruce S. Rashbaum MD, BS
09.1997 - 03.2000
Phlebotomist/Volunteer
Abundant Life Clinic/ Dr. Alim Muhamad
01.1996 - 01.1997
Certification - Phlebotomy
Howard University College of Allied Health
Certification - Clinical Research Assistant
Weststat Laboratories
Certification - Skin Rejuvenation, Acne, Hair Removal Laser System
Aesthera Corporation
Certified Phlebotomy Technician - Phlebotomy
National Performance Specialist (SSO)
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