Lori J Miller
Lady Lake,FL
Summary
Dedicated, responsible, reliable, hard-working, honest, trustworthy professional with over 40 years of customer service, office management, cash handling, telemarketing, multi-tasking and time management experience. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
1981
1981
years of post-secondary education
Work History
Bookstore Volunteer
Lady Lake Public Library
Lady Lake, FL
09.2022 - Current
- Assist customers in locating books and other items for purchase in the store, providing exceptional customer service.
- Responsible for opening and closing the store, and for the daily merchandise sales.
- Reconciliation of daily purchases and cash on hand
- Shelve books and other items for sale, and maintain order in the store.
- Bookstore manager Barbara McCarthy may be contacted for a reference, 352-444-9196.
Office Manager & Board Secretary
Edmil Fuels, Inc.
Carlisle, PA
04.2006 - 12.2018
- Managed office operations and maintained efficient workflow processes for a successful family-owned fuel delivery business.
- Oversaw inventory management and procurement for office supplies and equipment.
- Maintained vendor relationships to secure services and negotiate contracts effectively.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships.
- Performed general bookkeeping duties such as daily bank deposits, bank statement reconciliation, and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed compliance with corporate governance regulations and policies.
- Maintained accurate documentation and met legal requirements and filing deadlines.
- Prepared and processed monthly billing bulk mailings.
- CEO Michael E. Miller maybe contacted for a reference, 717-422-0767.
Office Manager
United Way of the Greater Carlisle Area
Carlisle, PA
09.1987 - 05.2005
- Managed office operations to support an annual United Way campaign and community engagement initiatives.
- Facilitated communication between staff, volunteers, and community partners regularly.
- Trained new staff members on office policies and operational protocols.
- Maintained donor database and filing system for records, correspondence and other documents.
- Answered phone calls, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Processed invoices and payments, ensuring accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained positive and professional relationships with staff, volunteers, and community leaders.
- Performed general bookkeeping duties such as daily bank deposits, reconciling bank statements and creating journal entries.
- Supervised office staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices, payments, campaign donations, and payroll with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Maintained confidential records relating to donor information.
- Recruited, interviewed and selected employees to fill office assistant roles.
- Issued monthly payments to member agencies, and issued staff payroll.
Bank Teller & Operations Center Team Member
M&T Bank and Financial Trust Corp.
Carlisle, PA
04.1995 - 11.2002
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer, ensuring proper cash handling practices.
- Promoted banking products and services to enhance customer experience.
- Collaborated with team members to streamline workflows and improve service.
- Maintained compliance with bank policies and regulatory requirements.
- Conducted daily reconciliations to ensure transaction accuracy.
- Provided exceptional customer service in a fast-paced environment.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Education
Carlisle Area Sr. High School
Carlisle, PASome College (No Degree) - Social Sciences
Harrisburg Area Community College
Harrisburg, PASome College (No Degree) - Business
Lake-Sumter State College
Leesburg, FLSkills
- Exceptional customer service
- Cash handling and reconciliation
- Inventory management
- Office administration
- Excellent verbal and communication skills
- Extreme attention to detail
Timeline
Bookstore Volunteer
Lady Lake Public Library
09.2022 - Current
Office Manager & Board Secretary
Edmil Fuels, Inc.
04.2006 - 12.2018
Bank Teller & Operations Center Team Member
M&T Bank and Financial Trust Corp.
04.1995 - 11.2002
Office Manager
United Way of the Greater Carlisle Area
09.1987 - 05.2005
Carlisle Area Sr. High School
Some College (No Degree) - Social Sciences
Harrisburg Area Community College
Some College (No Degree) - Business
Lake-Sumter State College