Summary
Overview
Work History
Education
Skills
Timeline
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Lori Stafford

Fenton,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, and cultivating partnerships.

Overview

21
21
years of professional experience

Work History

Logistics Service Representative

MedSpeed
02.2024 - Current
  • Maintained open lines of communication with dispatch, resolving issues promptly to minimize disruptions in the delivery process.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies, and services.

Director of Property Services

HomeWatch By Tremaine
11.2023 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Special Education Teacher

Swartz Creek Community Schools
08.2003 - Current
  • Enhanced students communication skills by implementing group activities and collaborative projects.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.

Spark Delivery

Walmart
06.2023 - 10.2023
  • Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
  • Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
  • Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.

Research Associate

Retail Data
03.2022 - 03.2023
  • Gathered and organized information for research purposes.
  • Troubleshot and resolved equipment and process issues.

Shipt Shopper

Shipt
06.2019 - 10.2023
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Improved communication with customers through consistent updates regarding their order status.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.

Education

State of Michigan Teaching Certificate

Post Graduate - Certificate For Technology

Fresno Pacific University
Fresno, CA
07.2003

Masters In The Art of Teaching -

Mary Grove College
Detroit
05.2003

Bachelor of Science - Special Education

Central Michigan University
Mount Pleasant, MI
05.2000

Skills

  • Documentation Management
  • Scheduling Coordination
  • Teamwork Orientation
  • De-Escalation Techniques
  • Customer Service
  • Customer Retention
  • Self Motivation
  • Attention to Detail
  • Relationship Building
  • Effective Communication
  • Problem-Solving
  • Multitasking Abilities

Timeline

Logistics Service Representative

MedSpeed
02.2024 - Current

Director of Property Services

HomeWatch By Tremaine
11.2023 - Current

Spark Delivery

Walmart
06.2023 - 10.2023

Research Associate

Retail Data
03.2022 - 03.2023

Shipt Shopper

Shipt
06.2019 - 10.2023

Special Education Teacher

Swartz Creek Community Schools
08.2003 - Current

State of Michigan Teaching Certificate

Post Graduate - Certificate For Technology

Fresno Pacific University

Masters In The Art of Teaching -

Mary Grove College

Bachelor of Science - Special Education

Central Michigan University

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Lori Stafford