Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
AssistantManager

Lori L HAYMAN

Production Scheduler
Plainfield,IL

Summary

Organized Production Scheduler with 10 years experience in production scheduling within a Lean Enterprise company. Excellent command of resource allocation and materials sourcing. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on new challenges with a positive attitude.

Overview

23
23
years of professional experience

Work History

Production Scheduler

Walterscheid Powertrain Group
Woodridge, IL
05.2011 - Current
  • Release production, sub-assembly and service goods for tier 1 accounts.
  • Monitor floor hours for increased productivity
  • Track progress of goods during manufacturing
  • Review MOAN list daily in effort to keep DSA at/above target
  • Monitor inventory levels for stock turns and if necessary, submit deviations to reduce inventory.
  • Expedite material with Purchasing for suppliers
  • Military accounts - issue builds, scorecards, expedites and trucks for military accounts and purchase orders to sub-contractors
  • Monitor processes for continuous improvement
  • Participate in daily manufacturing meeting to communicate with machining and sub-assembly departments any challenges or priorities
  • Follow guidelines of Lean Enterprise
  • React to unexpected challenges quickly, calmly and efficiently.
  • Tracked progress of goods during manufacturing
  • Tracked progress of goods during manufacturing
  • Flagged potential issues by monitoring timelines

Customer Service/Inside Sales Representative

Walterscheid Powertrain Group
Woodridge, IL
05.2005 - 04.2012
  • Assisted customers with advice on product, paying attention to special needs or wants.
  • Communicated with customers by phone, fax, email and customer portals.
  • Part of development team to grow Aftermarket customer base and new product line.
  • Traveled to customers to grow relationships and nurture their needs.
  • Processed order , warranty returns, complaint resolution, ASN's.
  • Developed relationships internally with daily support to engineering, production, machining and shipping departments.
  • Point for returnable container project for 2.6 million key account.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications

Customer Service/Inside Sales

ACS, Inc. (MMR For Motorola)
Westmont, IL
09.2003 - 05.2005
  • Delivered excellent customer service on requests for products, services and company information resulting in 100 % customer satisfaction rating
  • Processed orders, warranty returns and reverse logistics for distributors.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details
  • Processed customer adjustments to maintain financial accounts

Customer Service Supervisor / Sales Support

GE Walter Technologies
Downers Grove, IL
02.2000 - 07.2003
  • Full administrative support to Five District Managers and 37 sales engineers
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Coached employees through day-to-day work and complex problems.
  • Actively supported sales representatives by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers

Education

Associate of Applied Science - Business

College of DuPage
Westmont, IL

Taxidermy - Taxidermy

Wabansee Community College
Sugar Grove, OH
08.1997

Skills

  • Product Availability
  • Complex Problem-Solving
  • Professional Relationships
  • Safety Guidelines
  • Team Goals
  • Standard Operating Procedures Maintenance
  • Key Performance Indicators (KPIs)
  • Critical Thinking
  • Departmental Support
  • Corrective Actions
  • Effective Scheduling
  • Daily Logs

Affiliations

Hearts of Gold; Evangelism Committee Peace Lutheran Church, Harley Owner's Group

Additional Information

Co-lead of the Hearts of Gold Committee that heads up all community involved projects.

Timeline

Production Scheduler

Walterscheid Powertrain Group
05.2011 - Current

Customer Service/Inside Sales Representative

Walterscheid Powertrain Group
05.2005 - 04.2012

Customer Service/Inside Sales

ACS, Inc. (MMR For Motorola)
09.2003 - 05.2005

Customer Service Supervisor / Sales Support

GE Walter Technologies
02.2000 - 07.2003

Associate of Applied Science - Business

College of DuPage

Taxidermy - Taxidermy

Wabansee Community College

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