Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

LORILYNN ACOMPORA

New York,NY

Summary

Personable and dedicated Customer Service Professional with extensive experience in the Sports Business industry. Passionate about building strong customer relations, driving brand loyalty, and increasing customer engagement.

Overview

7
7
years of professional experience

Work History

Customer Service Professional

Fanatics
Remote , NY
08.2021 - Current
  • Successfully resolves ~100 customer inquiries on a weekly basis via phone, chat, and email channels
  • Fields customer complaints and queries, fast-tracking for problem resolution
  • Provides support for efficient navigation of the website functionalities.
  • Oversees allocation of orders, processing damage returns and handling refunds
  • Maintains knowledge of the Topps.com product portfolio, memberships, loyalty, rewards, and release calendar
  • Communicates current policies, terms, and conditions to customers
  • Provides support for technical issues related to products or services
  • Identified areas of improvement within the organization based on feedback from customers

Seasonal Support Associate

Bloomingdale's
White Plains, NY
11.2020 - 01.2021
  • Provided customer service and support to all customers in a retail store setting
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Maintained up-to-date knowledge of brands and inventories
  • Tracked packages and utilized technology to locate merchandise
  • Pick and pack all forms of customer orders, such as Buy Online Pick-up in Store, Buy Online Ship to Store or orders from other stores
  • Aided in the preparation and execution of nationwide holiday events with HR team and vendors

Associate, Ticket Services

New York Yankees
Bronx, NY
03.2019 - 08.2020
  • Specialized in season ticket sales and service reporting
  • Responsible for daily call logs and distributing leads to 19 sales representatives
  • Spearheaded initiatives and campaigns for various sales teams (Group, Season Ticket, and Inside Sales)
  • Prospected revenue-generating opportunities
  • Created content for the tickets portion of Yankees.com and Season Ticket Homestand Newsletter.
  • Assisted in the coordination of events, hospitality, and game day events (Kids Run the Bases, Play Catch, Pregame Press Conference, Batting Practice, etc.)
  • Assisted in the Postseason Chase for 28 contracts and Season Ticket Sales Satisfaction surveys

Gameday, Fan Commerce

New York Jets
East Rutherford, NJ
08.2018 - 12.2019
  • Enhanced game day experience for fans and carried out game day activations
  • Promoted activations and new features to fans
  • Facilitated meet and greets with Jets alumni and celebrity guests
  • Developed post-game reviews of fan feedback and examples of exemplary customer service
  • Acted as the main point of contact for PSLs with issues regarding ticketing and the Jets Rewards platform
  • Represented the New York Jets brand at games and special events

Education

Bachelor of Science - Marketing, Sports Studies, Sociology

Manhattanville University
Purchase, NY

Skills

  • Customer Service
  • Written & verbal communication
  • Leadership
  • Accuracy and attention to detail
  • Social Media Marketing
  • Creative problem-solving
  • Highly Organized
  • Time Management
  • Microsoft Office
  • Salesforce & Archtics Ticketing

Volunteer Experience

New York Yankees, Volunteer, Bronx, NY, 2019, 2020, Annual Holiday Food Drive: Collected non-perishable foods at the stadium to be donated to families in need, Winter Wonderland: Assisted in distributing toys and bringing holiday cheer to thousands of Bronx local youth, HOPE Week: Supported the week-long community program that brings to light remarkable stories intended to inspire individuals into action in their communities

Timeline

Customer Service Professional

Fanatics
08.2021 - Current

Seasonal Support Associate

Bloomingdale's
11.2020 - 01.2021

Associate, Ticket Services

New York Yankees
03.2019 - 08.2020

Gameday, Fan Commerce

New York Jets
08.2018 - 12.2019

Bachelor of Science - Marketing, Sports Studies, Sociology

Manhattanville University

Similar Profiles

CREATE PROFILE