LORILYNN PARKER
Oakville,WA
Summary
Project Manager with extensive experience in quality assurance and fraud investigation. Spearheaded a project that reclaimed $171,000 from fraudulent reimbursements and contributed to uncovering 1,200 fraudulent accounts, saving $30 million. Developed an efficiency program resulting in 1,000 labor hours saved annually. Holds a BFA from the University of Wisconsin - Stout and an AA in Computer Animation from the Art Institute of Seattle. Excels in leading teams and optimizing operational processes.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager
Amazon.com - Selling Partner Fraud Department
Seattle
08.2023 - 01.2026
- Managed projects from initiation to completion, ensuring alignment with organizational goals and effective execution at every stage. Coordinated cross-departmental collaboration and resource management to streamline project workflows and enhance operational efficiency. Emphasized risk management and quality assurance throughout project lifecycles, maintaining high standards and minimizing potential setbacks. Additionally acted as redundancy for all aspects of the Amazon seller fraud department, including communications with extra-departmental teams, VP escalations, Fulfillment Center coordination, legal investigations, and as advisor to investigators.
Fraud and Risk Analyst
Amazon
Seattle, WA
08.2023 - 01.2026
- Analyzed transaction data to identify patterns indicative of fraud.
- Developed and implemented risk assessment frameworks for operational efficiency.
- Collaborated with cross-functional teams to enhance fraud detection systems.
- Monitored real-time transactions, flagging suspicious activities for further investigation.
- Conducted training sessions for new analysts on fraud prevention strategies.
- Led initiatives to improve reporting accuracy and reduce false positive rates.
- Utilized advanced analytics tools to generate actionable insights on emerging threats.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
Quality Assurance Investigator
Amazon.com - Defect Disputes
Seattle
12.2021 - 08.2023
- Conducted investigations to ensure quality and compliance with company standards. Responsibilities included analyzing processes, identifying areas for improvement, and implementing solutions to enhance operational efficiency. Played a key role in uncovering fraudulent activities and ensuring adherence to protocols.
Lead Bartender
Hilton Seattle
Seattle
06.2005 - 03.2020
- Managed bar operations, ensuring excellent customer service and efficient workflow. Oversaw inventory management, staff training, and compliance with health and safety regulations. Developed innovative cocktail menus that increased customer satisfaction and boosted sales.
Education
AA - Computer Animation
Art Institute of Seattle
12-2002
BFA -
University of Wisconsin - Stout
05-1999
Skills
- Project Management
- Quality Assurance
- Fraud Investigation
- Risk Management
- Operational Efficiency
- SQL
- Project planning and development
- Team collaboration
- Schedule management
- Stakeholder communications
- Advanced problem solving
- Cross-functional collaboration
- Conflict management
- Data analysis
- Change control processes
Certification
- Six Sigma - Yellow Belt
Timeline
Fraud and Risk Analyst
Amazon
08.2023 - 01.2026
Project Manager
Amazon.com - Selling Partner Fraud Department
08.2023 - 01.2026
Quality Assurance Investigator
Amazon.com - Defect Disputes
12.2021 - 08.2023
Lead Bartender
Hilton Seattle
06.2005 - 03.2020
AA - Computer Animation
Art Institute of Seattle
BFA -
University of Wisconsin - Stout