Lorimar Melendez
Reidsville,NC
Summary
Dynamic customer service professional with a proven track record at Results-cx, excelling in active listening and critical thinking. Adept at enhancing service quality through effective issue resolution and collaboration. Skilled in data entry and quality control, consistently improving response times and customer satisfaction.
Professional culinary worker with robust experience in food preparation and kitchen operations. Strong focus on team collaboration, ensuring efficient workflows and high-quality results. Adaptable and reliable, capable of handling changing needs with ease. Skilled in ingredient preparation, kitchen safety, and maintaining cleanliness. Known for organizational skills and consistent adherence to high standards.
Experienced with food preparation, knife handling, and maintaining kitchen cleanliness. Utilizes efficient organizational skills to streamline kitchen processes and support chefs. Knowledge of food safety protocols and effective teamwork.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Results-cx
Martinsville VA
11.2020 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed multiple customer interactions through phone, email, and chat platforms.
- Documented customer feedback to enhance service quality and support improvements.
- Collaborated with team members to streamline processes and improve response times.
Head Cook
Blue Ridge Therapy Connection
Stuart, VA
12.2019 - 11.2020
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented new menu items based on seasonal ingredients and dietary needs.
- Trained and mentored staff in culinary techniques, fostering skill development and teamwork.
- Streamlined food preparation processes, reducing waste and improving efficiency in service delivery.
Prep Cook
Sovah Health
Danville, VA
08.2017 - 12.2019
- Prepared ingredients efficiently, ensuring freshness and quality for daily meal service.
- Operated kitchen equipment safely, adhering to health and safety standards.
- Assisted in menu planning by providing input on seasonal ingredients and dish feasibility.
- Collaborated with chefs to execute food preparation tasks in high-volume settings.
- Maintained cleanliness of workstations, contributing to overall kitchen hygiene and organization.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Siatech
Gainesville, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Results-cx
11.2020 - Current
Head Cook
Blue Ridge Therapy Connection
12.2019 - 11.2020
Prep Cook
Sovah Health
08.2017 - 12.2019
High School Diploma -
Siatech