Lorin Vargas
Fort Lauderdale,FL
Summary
Highly-motivated and organized employee with desire to take on new challenges. Strong worth ethic, time management, adaptability and exceptional interpersonal skills. Skilled in working under pressure and driven to enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Casino Host
Seminole Casino Coconut Creek
Coconut Creek, FL
10.2018 - Current
- Develop and implement marketing strategies to attract high-end players to the casino.
- Resolve customer issues quickly and professionally by taking ownership of the situation.
- Conduct training sessions for new and present employees on Seminole gaming standards and procedures.
- Utilize QCI and Halo in order to conjointly determine eligibility for complementary services and promotions.
- Collaborate with marketing team to promote casino services and events.
- Host events, outings, dinners, and excursions with VIP guests.
- Establish and maintain customer rapport.
• Promote reward programs and casino brand to current and potential customers.
Client Service Manager
Scb Marketing
Melbourne, FL
05.2016 - 06.2017
- Developed and managed client relationships to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries and requests for service.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Delegated work to staff, setting priorities and goals.
Education
Communications
Valencia College
Orlando, FL07-2013
Skills
- Networking capabilities
- Time management abilities
- Excellent Communication
- Organizational Skills
- Customer service expertise
- Teamwork and Collaboration
Certification
- Hospitality and Tourism Management
- Unity by Hard Rock
References
References available upon request.
Timeline
Executive Casino Host
Seminole Casino Coconut Creek
10.2018 - Current
Client Service Manager
Scb Marketing
05.2016 - 06.2017
Communications
Valencia College