Work Preference
Summary
Work History
Education
Skills
Certification
Work Availability
CustomerServiceRepresentative
Lorina Dana
Open To Work

Lorina Dana

Caldwell,ID

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeRV DetailerHousekeeperCook/PrepCrew Member

Work Type

Full TimePart TimeSeasonal WorkConsulting

Location Preference

RemoteHybridOn-Site
Location: Caldwell, IDNampa, ID
Open to relocation: No

Salary Range

$15/hr - $30/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid sick leave

Summary

Customer service representative with a proven track record of high productivity and efficient task execution. Expertise in communication, problem-solving, and time management drives operational efficiency in customer service environments. Strong listening skills and empathy enhance customer interactions and foster positive relationships.

Work History

Customer Service Representative

Jacksons food stores
Caldwell
06.2025 - 03.2026
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Resolved escalated customer issues with professionalism and empathy, ensuring swift resolution and preserving brand reputation
  • Utilized strong product knowledge to answer customer questions and provide accurate information, enhancing customer experience
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Upsold additional products or services to customers based on their needs and preferences
  • Achieved individual targets while supporting colleagues during peak periods, fostering a collaborative team environment
  • Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

RV Detailer

Camping World
Caldwell
08.2021 - 07.2025
  • Prepared trailers for delivery by completing final checks and confirming all features were operational.
  • Cleaned fifth wheels and travel trailers upon arrival to ensure readiness for customer use.
  • Vacuumed cubbies, wiped down counter tops and appliances, swept and mopped floors, cleaned mirrors, windows, and window seals, and arranged beds to create a welcoming environment.
  • Wash the outside of fifth wheels and travel trailers

Housekeeper

Best Western
Caldwell
06.2020 - 07.2021
  • Cleaned guest rooms following Best Western's standards and guidelines.
  • Prepared beds, cleaned bathrooms, vacuumed floors, and sanitized surfaces in lobby and hall areas.
  • Maintained cleanliness in public areas, including lobbies and hallways.
  • Restocked supplies in guest rooms and common areas as needed.

Cook/Prep

Orchard House
Sunnyslope
03.2020 - 04.2020
  • Completed a week of training in meal preparation and assembly to improve customer service.
  • Maintained cleanliness and organization of kitchen and food storage areas.

Crew Member

Popeye's Restaurants
Caldwell
08.2014 - 05.2016
  • As a crew member for 2 years I have the following experience
  • Prepared the store for daily operations by performing opening and closing tasks.
  • Greeted customers with a friendly hello and smile
  • Addressed customer concerns and questions to enhance satisfaction.
  • Worked in a fast paced environment
  • Operated the cash register
  • Prepared food and drinks
  • Achieved prompt drive-through service, contributing to efficient customer experience.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
05-2030

Children's basic learning skills -

Purdue
Fort Wayne, IN
04-2018

Basic skills - GED

CWI
Caldwell, ID
03-2016

Skills

  • Customer service
  • Active listening
  • Dispute resolution
  • Escalation management
  • Problem solving
  • Time management
  • Organizational skills
  • Prioritization
  • Training new hires
  • Conflict mediation
  • Empathy and patience
  • Adaptive team player
  • Money handling

Certification

Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

  • Alecia CampbellAlecia Campbell

    Customer Service Representative at AT&T Call CenterCustomer Service Representative at AT&T Call Center

  • Ganesha MitchellGanesha Mitchell

    Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group

  • Keri MartinKeri Martin

    Customer Service Representative at ModivcareCustomer Service Representative at Modivcare

  • Moe SalehMoe Saleh

    Customer Service Representative at Bystronic Canada LtdCustomer Service Representative at Bystronic Canada Ltd

  • Latia SmithLatia Smith

    Customer Service Representative at ConduentCustomer Service Representative at Conduent

CREATE PROFILE
Lorina Dana