Lorina Mahoney
Beaver Falls,PA
Summary
Results-driven professional with 20+ years of experience in office operations, customer service, and client support. Known for streamlining processes, exceeding performance benchmarks, and building strong client relationships. Highly skilled in communication, analysis, and problem solving, with proven expertise in managing competing priorities and driving team success. Recognized for reliability, integrity, and consistently delivering results in fast-paced, high-demand environments.
Overview
20
20
years of professional experience
Work History
Executive Credit Underwriter
Rocket Mortgage
05.2020 - 12.2024
- Utilize AMP, Doc Viewer, Pathfinder, Microsoft Office, Teams, Slack, PACER, Netronline, LexisNexis, and DateTree daily to ensure efficiency, accuracy, and effective workflow management.
- Reviewed and verified all key borrower documentation, including:
- Assets: Bank statements, earnest money deposits (EMDs), IRAs, 401 (k), brokerage funds, cryptocurrency, and large deposits/withdrawals
- Income: Paystubs, W-2s, self-employment income, business tax returns (2 years) and K-1s
- Credit: Credit reports, statements, credit cards, loan histories, student loans (Fannie Mae/ Freddie Mac) and HELOCs
- Property: Ownership verification (primary, investment, multi-unit), as well as current liens or judgments.
- Assessed mortgage risk and partnered with brokers to ensure compliance with federal and lender requirements.
- Reviewed the risk of the mortgage while working with brokers to confirm the loan meets all Federal and lender requirements.
- Audited loan files to determine approval, suspension, or denial based on underwriting guidelines.
- Maintained compliance by detecting and preventing fraud while consistently meeting monthly production goals.
- Completed ongoing training to stay current with evolving regulations, policies, and underwriting standards.
- Recognized with multiple companywide awards, including the “Every Client. Every Time. No Excuses.” Trophy (June 2023) and “The Partner Delight Award” (May 2023, August 2022, May 2022, and March 2021)
Rocket Holdings LLC
05.2015 - 12.2024
- Accumulated 5 years of experience at Amrock before transitioning to Rocket Mortgage, both subsidiaries of Rocket Holdings LLC.
President’s Club Title Clearance Analyst
Amrock
Pittsburgh, PA
05.2015 - 05.2020
- Utilized industry software and databases daily, including ATLAS, Doc Viewer, PACER, Netronline, LexisNexis, DataTree, and RealQuest, to streamline workflows and ensure accuracy in research and documentation.
- Reviewed title commitments for Quicken Loans/Rocket Mortgage as a President’s Club Title Clearance Analyst, making final Determinations on clearing mortgages, liens, judgements, and other title issues; consistently exceeded monthly production goals by 200%
- Reviewed abstracts reports from pre-examination through completion to ensure accuracy and resolve errors.
- Re-trained team members to improve performance, resulting in a 45% increase toward achieving monthly goals; served as a trusted resource by providing professional guidance and answering team inquiries.
- Contributed to key departmental projects, including Training Q&A, Goal Setting, File Prioritization and Queue Training, and Trust Review Training, to enhance team knowledge, productivity, and process efficiency.
- Achievements include consistently passing all my audits, exceeding monthly goals, and earning numerous peer and leadership recognitions, such as “High Fives” and Roar Board acknowledgments; nominated for ISM awards including “Every Client. Every Time. No Exception. No Excuses.” and “Ensuring clients reach their goals.”
Title Clearance Specialist
ValuAmerica
Pittsburgh, PA
07.2014 - 03.2015
- Reviewed real estate property title requests from Bank of America and other lenders, analyzing judgments, liens, mortgages, and vesting issues for accuracy and compliance.
- Examined abstracts to ensure complete land coverage, verified legal descriptions, identified gaps in title history, and reviewed leases, contracts, and purchases agreements; ordered payoffs as needed.
- Collaborated with lenders and borrowers to obtain missing information, provided responsive customer service, and ensured clear communication throughout the process.
- Demonstrated ability to work independently, manage multiple priorities under deadlines pressure, and consistently meet time – sensitive requirements.
- Position eliminated due to company downsizing and acquisition by another firm
Subordination Specialist / Post-Closing Agent
LSI Lender Services Inc.- Local Solutions
Pittsburgh, PA
05.2012 - 11.2013
- Promoted internally to Subordination Specialist, responsible for acquiring and verifying second mortgage documents for subordination processing; updated account and updated lender requirements to ensure compliance with federal guidelines.
- Managed incoming calls and correspondence to coordinate and schedule closings.
- Served as Post-Closing Agent, conducting detailed reviews of time-sensitive lender documents for accuracy, ensuring signatures and required information were complete, and submitting documents to county offices in a timely manner.
- Cross-trained and provided support across departments, including homeowners’ insurance (HOI), payoffs, recording, and special projects. Assisted with payroll functions as Federal and State tax forms, attendance tracking, leave management, and overtime reporting.
- Position eliminated due to company downsizing and acquisition by another firm
Customer Service Representative / Lending Team Leader
National Real Estate Information Services
Pittsburgh, PA
08.2004 - 07.2011
- Served as the Team Leader for the Customer Client Relations department, managing high-profile accounts including Environmental Data Resources (EDR), Regions Bank, Compass Bank, Wachovia Bank, and Countrywide. Consistently promoted teamwork and collaboration to resolve Vesting and Mortgage Rejections.
- Conducted in-depth research on property ownership, heirs, liens, and transfers to ensure accuracy, compliance, and timely delivery of client requirements.
- Reviewed and validated returned county documents for completeness and compliance. Processed payoffs and subordinations, managed incoming documentation, and coordinated closings with borrowers, notaries, and attorneys, improving turnaround times by 2 days
- Drafted professional correspondence and proofread loan documents and closing checks for accuracy in format, compliance, and legal standards, reducing errors by 40 percent.
- Partnered with abstractors to verify title vesting information and issue final title policies in alignment with established procedures and regulations.
- Supported vendor management by verifying orders and payments, resolving discrepancies, and promoting quality assurance.
- Maintained budget records, organized filing systems, and generated reports to support leadership and client needs.
- Examined complex title records to determine ownership status and establish clear chains of title. Analyzed diverse legal documents including leases, subleases, easements, judgments, and mortgages.
- Position eliminated due to company closure
Education
Associate of Science - Private Security and Investigation
The Academy of Court Reporting
Pittsburgh, PACriminal Justice
University of Pittsburgh
Greensburg, PASkills
- Extensive experience with Microsoft Outlook, Excel, Word, and PowerPoint Proficient with Windows, Adobe, Aptitude, MapPoint, AMP, ATLAS, and Event Notification software
- Strong relationship-building abilities
- High-level administrative coordination
- Customer engagement
- Critical thinking
- Cross-functional teamwork
- Supportive interpersonal skills
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Detail-oriented mindset
- Operational risk
Timeline
Executive Credit Underwriter
Rocket Mortgage
05.2020 - 12.2024
Rocket Holdings LLC
05.2015 - 12.2024
President’s Club Title Clearance Analyst
Amrock
05.2015 - 05.2020
Title Clearance Specialist
ValuAmerica
07.2014 - 03.2015
Subordination Specialist / Post-Closing Agent
LSI Lender Services Inc.- Local Solutions
05.2012 - 11.2013
Customer Service Representative / Lending Team Leader
National Real Estate Information Services
08.2004 - 07.2011
Criminal Justice
University of Pittsburgh
Associate of Science - Private Security and Investigation
The Academy of Court Reporting