Summary
Overview
Work History
Education
Skills
Timeline
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LORINDA STRACKE

Hagerstown,MD

Summary

Dedicated Senior Customer Service Representative with over 20 years of experience. Skilled in client relations, project management, and production coordination, with a proven ability to serve as the primary liaison between clients and production teams. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple projects from initiation to completion while ensuring client satisfaction.

Overview

24
24
years of professional experience

Work History

Senior Customer Service Rep.

Marketing.com LLC
05.2023 - 09.2025
  • Managed 75–200 client projects simultaneously, balancing requirements with production timelines.
  • Strengthened client relationships through proactive communication and issue resolution.
  • Oversaw scheduling and resource allocation to coordinate complex, multi-stage projects.
  • Enhanced billing accuracy by implementing process checks that reduced invoicing errors.

Senior Customer Service Rep.

HBP Inc.
11.2010 - 05.2023
  • Managed 50–150 client projects at a time, ensuring deadlines and deliverables were consistently met.
  • Served as primary liaison for clients, capturing requirements and maintaining long-term relationships.
  • Planned and scheduled jobs by entering client details into the operating system to produce job plans.
  • Coordinated with production teams to align workflow across multiple departments.

Customer Service Rep.

Balmar Inc.
08.2001 - 11.2010
  • Supported clients by gathering and confirming requirements for printing projects.
  • Entered specifications into the operating system to create accurate job plans.
  • Tracked project progress through design, printing, mailing, and wide-format production.
  • Collaborated with internal teams to resolve issues and maintain project schedules.

Education

High School Diploma -

Perry Lecompton High School
Lecompton, KS

Skills

  • Customer Support
  • Client Relations
  • Project Management
  • Job Planning
  • Billing & Invoicing
  • Production Coordination
  • Time & Priority Management
  • Microsoft Office Suite
  • EPMS
  • PDF Tools
  • Quality assurance

Timeline

Senior Customer Service Rep.

Marketing.com LLC
05.2023 - 09.2025

Senior Customer Service Rep.

HBP Inc.
11.2010 - 05.2023

Customer Service Rep.

Balmar Inc.
08.2001 - 11.2010

High School Diploma -

Perry Lecompton High School

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LORINDA STRACKE