Antonetta L. Neal
Jackson
Summary
Dedicated Executive Administrator providing 10+ years of experience blending economic and business administration training with hands-on operations support, project management, records & documentation tracking while delivering timely task completion with accuracy utilizing expect software knowledge boosting office efficiency by 35%.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Rep.
Farm Bureau Insurance
10.2015 - Current
- Provides prompt, accurate, and friendly customer service support to include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Works with the agent to establish and meet marketing goals.
Records Specialist
Management Solutions
07.2023 - 10.2024
- Organized and maintained comprehensive filing systems for accurate record retrieval.
- Implemented digital archiving processes, enhancing data accessibility and security.
- Trained junior staff on records management protocols, improving team efficiency.
- Collaborated with departments to ensure compliance with regulatory requirements in recordkeeping.
- Streamlined document processing workflows, reducing turnaround time for requests.
- Conducted regular audits of records to ensure accuracy and integrity of information.
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Maintained and updated records through dedicated digital database.
- Provided ongoing training to staff on proper document handling, storage, and disposal procedures, fostering a culture of records management excellence.
Executive Administrator
Jackson Public Schools
01.2012 - 06.2023
- Manages budget and accounting data input/output for strategic spending plans.
- Developed procurement processes and procedures for science, technology, and math programs for vendor interfacing.
- Organizes multi-faceted schedules for Executive Principle according to School Board stakeholders and Government Officials availability, weather, events, and situational circumstances.
- Assist visitors to include staff, vendors, parents, School Board stakeholders, and County Officials.
- Reconciles school-wide bi-weekly and monthly payroll.
- Direct summer youth programs and activities to foster development, leadership, and communication amongst low-income families for summer meals programs.
- Utilized software reporting functions to provide reports to Project Managers and Executive Principal upon request.
- Recognized for team leadership and creating optimized company cultured that led to positive work environment and increased work productivity.
Education
Associate of Science - undefined
Belhaven University
Jackson, Mississippi01.2010
Skills
- Administration
- Productivity Management
- Report Preparation
- Problem-Solving
- Communication
- Organization
- Leadership
- Training
Affiliations
- New Salem Baptist Church Women's Ministry Director
- Community Outreach Volunteer
Timeline
Records Specialist
Management Solutions
07.2023 - 10.2024
Senior Customer Service Rep.
Farm Bureau Insurance
10.2015 - Current
Executive Administrator
Jackson Public Schools
01.2012 - 06.2023
Associate of Science - undefined
Belhaven University
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