Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Lorisa Cowins

Katy,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes, demonstrated during my tenure at Amazon. Skilled in forklift operation and equipped with a positive attitude, I excel in teamwork and collaboration. Achieved a significant reduction in delivery times by employing efficient route planning and time management skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
11.2022 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Warehouse Forklift Operator

Grocery Supply Warehouse
04.2021 - 11.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Manager

Taco Bell Restaurant
04.2015 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Security Officer

Andrew’s International
04.2013 - 03.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked Truck drivers in and guided them to the area of which they would unload there trailer.

Warehouse Associate

Walmart Distribution Center
04.2007 - 03.2010
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

High School Diploma -

Robert E Lee High
05.2007

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Time management skills
  • Loading and unloading
  • Forklift operation

Certification

Forklifts

Timeline

Delivery Driver

Amazon
11.2022 - 12.2024

Warehouse Forklift Operator

Grocery Supply Warehouse
04.2021 - 11.2022

Manager

Taco Bell Restaurant
04.2015 - 02.2021

Security Officer

Andrew’s International
04.2013 - 03.2015

Warehouse Associate

Walmart Distribution Center
04.2007 - 03.2010

High School Diploma -

Robert E Lee High

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Lorisa Cowins