Lorisa D Taylor
Frisco,TX
Summary
Focused Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
Work History
Underwriting Supervisor
North American Savings Bank
Kansas City, MO
11.2020 - 04.2022
- Identified plans and resources required to meet production goals and objectives.
- Supports continuous improvement through development of best practices and process improvement project teams to deliver improvements to customer needs, overall quality, and processing cost efficiency
- Scheduled and facilitated meetings between Underwriting and Operations to discuss deliverables, schedules, and conflicts.
- Eliminated discrepancies in progress by developing and implementing second-level reviews of performance, increased productivity by40% and quality by90 %.
- Developed and led team of 20 underwriters handling 50 government documents each month
Underwriting Manager
Digital Risk
Dallas, Texas
07.2020 - 11.2020
- Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings, increased daily production rate by 40%.
- Assisted in recruiting, hiring, and training team members.
- Lead presentations that deliver insightful, strategic, and actionable answers for leadership and cross-functional teams.
- Identified plans and resources required to meet project goals and objectives.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals
CPL Manager
Caliber Home Loans
Irving , Texas
07.2019 - 06.2020
- Developed and implemented new income calculation tool for Asset Utilization, Bank Statement Loan, and DSCR based on guidelines to assist with Loan Officer training which increased income accuracy by 90%.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Suggested creative techniques, tools, and processes to improve all aspects of client and team performance.
Non Conforming Underwriter
Caliber Home Loans
Irving, TX
07.2018 - 06.2019
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions maintaining daily required touches of 8 loans.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriately to provide optimal service.
- Led projects and analyzed data to identify opportunities for improvement
Quality Control Senior Analyst
Caliber Home Loans
Irving, Texas
04.2016 - 07.2018
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Managed over 8 file reviews per day.
- Fostered relationships with sales and operations to promote positive working relationships.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Underwriter III
Wells Fargo Home Mortgage
Irving, Texas
09.2012 - 03.2016
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Organized daily workflow and assessed daily file submissions to provide optimal service exceeding daily file production of 5 loans per day by 2 additional files.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations, and various other factors when making underwriting decisions.
- Identified plans and resources required to meet project goals and objectives, recognized as top quality performer for three consecutive quarters.
- Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.
Senior Training Specialist
Saxon Mortgage Services
Irving, TX
01.2010 - 03.2012
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained over 40 new hires each session to perform cross-training exercises with experienced workers.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Identified plans and resources required to meet project goals and objectives.
- Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.
Underwriter
Saxon Mortgage Services
Irving, Texas
06.2009 - 01.2010
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Assessed skill gaps for employees in Loss Mitigation department and developed training courses to meet identified needs.
- Managed over 50 customer calls per day.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Developed and initiated training projects, managed timeframe, and monitored performance.
Education
Bachelor of Science - Accounting and Financial Management
Southern University And A & M College
Baton Rouge, LAMBA - Accounting
Keller Graduate /DeVry University
Irving, TXSkills
- Work Assignments
- Adaptable to Changing Conditions
- Negotiation Proficiency
- Operating Procedures and Policies
- Team Recruiting and Onboarding
Certification
- CAPM - Certified Associate in Project Management - In Progress
Timeline
Underwriting Supervisor
North American Savings Bank
11.2020 - 04.2022
Underwriting Manager
Digital Risk
07.2020 - 11.2020
CPL Manager
Caliber Home Loans
07.2019 - 06.2020
Non Conforming Underwriter
Caliber Home Loans
07.2018 - 06.2019
Quality Control Senior Analyst
Caliber Home Loans
04.2016 - 07.2018
Underwriter III
Wells Fargo Home Mortgage
09.2012 - 03.2016
Senior Training Specialist
Saxon Mortgage Services
01.2010 - 03.2012
Underwriter
Saxon Mortgage Services
06.2009 - 01.2010
Bachelor of Science - Accounting and Financial Management
Southern University And A & M College
MBA - Accounting
Keller Graduate /DeVry University
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