Lorissa Rose Sanchez
Amarillo,TX
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Rosemary Express
01.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Xcel Energy
05.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, and special order requests.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Sales Representative
Home Depot
09.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Welcomed, greeted and assisted guests in high-traffic store, generating $625,465 of dollars in business
- Provided primary customer support to internal and external customers.
Education
Associates of Science - Pre-Health Care Professional
Amarillo College
Amarillo, TX05-2026
Skills
- Microsoft Skills (4 years)
- Excel (4 years)
- Powerpoint (2 years)
- Communication
- Computer Literate
- Ability to Quickly Grasp New Concepts
Timeline
Administrative Assistant
Rosemary Express
01.2023 - Current
Customer Service Representative
Xcel Energy
05.2022 - 01.2023
Customer Sales Representative
Home Depot
09.2021 - 06.2022
Associates of Science - Pre-Health Care Professional
Amarillo College
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