Lormionne Joachim Dulcine
Ocoee,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
Languages
11
11
years of professional experience
Work History
MEDICAL INTERPRETER
LanguageLine Solutions
Monterey, CA
01.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
INTAKE SPECIALIST
Operation New Hope
Orlando, Florida
06.2025 - 06.2026
- Conducted client intake interviews to gather essential information and determine eligibility for services.
- Evaluated documentation and data entry accuracy to ensure compliance with organization standards.
- Collaborated with multidisciplinary teams to streamline referral processes and enhance service delivery.
- Developed and maintained strong relationships with clients, providing guidance throughout the intake process.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
REFERRAL SPECIALIST
Miracle Of Love
Orlando, FL
10.2023 - 06.2025
- Complete Referral Determination Assessment (RDA) to determine client level of coordinated care:Refer clients with a RDA score of one within three business days to OAHS services.
- Refer clients with a RDA score of two to ICM within three business days to complete eligibility.
- Communicate with clients 30 day prior to eligibility expiring. Document all attempts.
- Refer client to EIS if client has fail to communicate after three attempts.
- Facilitate referral to oral health, transportation and nutrition.
- Track referrals to other core medical, support services, and partner services.
- Provide education to clients regarding available benefits programs, assist with applications, provide advocacy with appeals and denials, assist with re-certification and provide advocacy in other areas relevant to maintain benefits/resources.
- Document all consumer progress and contacts in progress notes within 72 hrs. of contact.
- Maintains all required and appropriate documentation for client records and progress notes for assigned cases in accordance with Miracle of Love, Inc. policy and procedures along with Orange County Board of County Commissioners requirements.
CUSTOMER SERVICE REPRESENTATIVE
Aston Carter
Maitland, FL
10.2021 - 12.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
OFFICE ADMINISTRATIVE ASSISTANT
FL Prime Insurance
Orlando, FL
03.2016 - 12.2021
- Responded to phone inquiries and provided information to callers.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Greet visitors or callers and manage their inquiries or direct them to the appropriate persons according to their needs.
Education
Associate of Applied Science - Human Services
Rasmussen University
Orlando, FL 10.2026 - 10.2026
License Practical Nurse -
Gwinnett College
Orlando, FLHigh School Diploma -
Warren Easton High School
New Orleans, LASkills
- Bilingual
- Communication Skills
- Microsoft Office
- Customer Service
- Microsoft Word
- Administrative Experience
- Intake
- Microsoft PowerPoint
- Referral Specialist
- Microsoft Excel
- Video remote services
- Bilingual communication
- Interpretation accuracy
LANGUAGES
Hatian Creole Native or Bilingual
French Native or Bilingual
English Native or Bilingual
Timeline
Associate of Applied Science - Human Services
Rasmussen University
10.2026 - 10.2026
INTAKE SPECIALIST
Operation New Hope
06.2025 - 06.2026
REFERRAL SPECIALIST
Miracle Of Love
10.2023 - 06.2025
MEDICAL INTERPRETER
LanguageLine Solutions
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Aston Carter
10.2021 - 12.2022
OFFICE ADMINISTRATIVE ASSISTANT
FL Prime Insurance
03.2016 - 12.2021
License Practical Nurse -
Gwinnett College
High School Diploma -
Warren Easton High School