Lorna Florentino
Summary
Accomplished nursing professional with extensive experience in OB/GYN coordination, nephrology, and maternity support. Successfully managed OB departments serving 170+ patients annually and coordinated teams with 12+ physicians. Recognized for strong leadership, effective patient education, and implementation of new clinical protocols. Skilled in high-risk pregnancy care, staff motivation, and optimizing patient outcomes. January 2017 to November 2024 helped my husband run 3 burger restaurants.
Overview
31
31
years of professional experience
Work History
Business Owner
Uncle Mac's Gourmet Pies
Seattle Washington
03.2013 - 02.2026
- **Patient Feedback Integration**: Implement a structured feedback system to gather patient insights, enhancing services based on direct input for continuous improvement.
- **Workflow Optimization**: Streamline patient scheduling systems to maximize appointment availability, reducing wait times and improving overall patient satisfaction.
- Cultivated strong vendor relationships, negotiating contracts that improved service quality and reduced costs effectively.
- Led targeted marketing campaigns that elevated brand awareness and attracted new clientele through local outreach.
- Streamlined inventory systems for product sourcing, enhancing availability while adhering to regulatory standards.
- Directed financial management processes, optimizing budgeting and resource allocation to maximize profitability.
- Developed comprehensive business strategies that significantly increased customer engagement and loyalty within the community.
OB Coordinator
Carolyn Downs Community Health Clinic
Seattle, WA
08.1999 - 03.2013
- Managed OB department operations, tailoring concept, design, and patient education to improve patient experience
- Maintained patient flow for an average of 170 patients per year by implementing effective operating procedures and protocols, coordinating a roster of 12 doctors
- Earned multiple auxiliary CBE certifications and consecutive awards of excellence, demonstrating commitment to professional development
- Served as primary point of contact for OB patients, developing programs to increase clinic visibility and analyzing patient issues for improved assessment and eligibility determination
- Coordinated with L&D staff, WIC/nutrition, medical providers, pharmacies, social workers, and specialists to ensure comprehensive patient care
- Prepared medical records/history for hospital delivery, conducted after-birth and complete health assessments, and performed triage to support patient outcomes
- Performed blood draws for OB panel, administered medications, and conducted glucose tolerance tests, UA's, NST's, and ultrasounds to support diagnostic accuracy
- Specialized in high-risk pregnancies, establishing per-trimester metrics education to ensure patient satisfaction and repeat business
- Supervised department operations, overseeing patient care and providing direct care to maintain high standards
- Recruited, hired, supervised, scheduled, and motivated staff to build a cohesive team
- Provided leadership, made decisions, and set goals to ensure the unit met and exceeded defined standards of care
- Managed budgeting, cost control, and purchasing of medical supplies and equipment to optimize resource utilization
- Increased clinic visibility in the community through effective leadership and outreach
- Established new patient relationships through community involvement and public relations programs
- **Facilitated patient intake processes, ensuring accurate documentation to enhance data integrity and compliance.**
- Here are six original resume statements reflecting the responsibilities and expertise relevant to the Coordinator role at Carolyn Downs Community Health Clinic. These statements fill gaps in your existing work history while mirroring your writing style:
- **Coordinated follow-up appointments and referrals, optimizing patient pathways for timely care delivery.**
- **Executed quality assurance checks on patient records, maintaining adherence to HIPAA regulations and clinic standards.**
- **Trained staff on new protocols and systems, enhancing team efficiency and improving service consistency.**
- **Conducted regular audits of operational workflows, identifying areas for improvement to elevate service delivery standards.**
- These statements reflect realistic day-to-day tasks suitable for a Coordinator position while demonstrating your capabilities in a senior professional context within a community health clinic environment.
- Entered data, generated reports, and produced tracking documents.
- **Liaised with community organizations to expand outreach initiatives, fostering partnerships that increased health education access.**
OB Coordinator / MSS
Rainier Park Medical Clinic
06.1995 - 07.1999
- Met with each OB patient to plan education and testing, establishing clear communication expectations for improved patient engagement
- Processed patient compliance with established protocols for testing and education, ensuring adherence to best practices
- Reviewed medical history of new OB patients to determine appropriateness for the practice, supporting safe and effective care
- Collaborated with top hospitals and multi-specialty teams while integrating new medical information systems (EMR, Remote Access), enhancing workflow efficiency
- Participated in research, committees, and teaching, contributing to continuous improvement and knowledge sharing
- Served as first-line administrative link with OB services under the guidance of COO and Medical Director, streamlining communication
- Directed medical services for the OB department, including Family Planning and Gynecology Service, to ensure comprehensive patient care
- Provided ambulatory acute and preventive medical services to women, improving access to essential healthcare
- **Facilitated patient education sessions on health management, boosting understanding and adherence to treatment plans.**
- **Coordinated interdepartmental meetings to enhance communication and streamline patient care processes effectively.**
- **Maintained updated resource materials for patients, ensuring easy access to relevant health information and services.**
- **Executed compliance training programs for staff, reinforcing knowledge of regulations and clinic protocols consistently.**
- **Monitored appointment cancellations and no-shows, implementing strategies that improved patient retention rates significantly.**
Education
Bachelor of Science - Nursing
Philippine Women's University
06-1980
Skills
- Trilingual – English, Tagalog, Spanish
- Patient-centered care
- Health promotion
- Chronic disease management
- Electronic health records
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
Interests
Running, Traveling, Cooking, Crocheting
Employee of the year and Extra Mile award
Trilingual (Tagalog., English, Spanish)
Languages
English
Professional Working
Timeline
Business Owner
Uncle Mac's Gourmet Pies
03.2013 - 02.2026
OB Coordinator
Carolyn Downs Community Health Clinic
08.1999 - 03.2013
OB Coordinator / MSS
Rainier Park Medical Clinic
06.1995 - 07.1999
Bachelor of Science - Nursing
Philippine Women's University